4/10 很差
Gianluca
与家人出行
2025年02月21日
满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
Hi there, I've just received a request for feedback and I was hoping I had the opportunity to help mproving your service. There is a lot of scope for improvement but luckily they are all easy fix. I am going to start from the "must change" going progressively to the "nice to have"
1. Mould around the bath and on the wall. This is unacceptable. It takes a bottle of Bleach and a bit of sealant to fix it
2. Nothing complementary other than two bottles of water. Your daily rate would justify a kettle, some tea bags and a couple of biscuits. It makes the customer feel welcome.
3. Furniture is battered
4. The bed for two is too small and the mattress uncomfortable.
5. Only 3 cushions.
6. The doors are not hotel doors. I'm sure there are some fire safety concerns and not compliance with regulation.
7. Breakfast could be improved. There are not vegetarian options for hot breakfast
8. Windows are not sound proof and I got woken up every night by people chatting when walking on the street.
It is possibly the worst hotel I have ever been, but with some little changes it can be improved substantially
Gianluca
2025 年 2 月入住 5 晚