2/10 糟糕
Maricela M
商务旅客
2025 年 9 月 12 日
满意：员工和服务
不满意：住宿条件和设施，清洁度
Dear [Hotel Manager’s / IHG Guest Relations],
I recently stayed at Staybridge Pecos, TX September 8-10, 2025 and I was very disappointed with the condition of the property. The cleanliness of the hotel did not meet the standards I have come to expect from IHG hotels.
During my stay, I observed:
stained bedding, unpleasant odors
This experience did not align with the cleanliness and comfort that IHG brands are known for, and it made my stay uncomfortable and unsatisfactory.
I am bringing this to your attention so that it can be addressed immediately, both for the sake of future guests and to ensure the property maintains IHG brand standards. I would also like to request [compensation, points credit, refund, or another resolution you prefer].
Thank you for taking the time to review my concerns. I look forward to your response and to seeing improvements at this property.
Sincerely,
Maricela Navarrete
Maricela M
2025 年 9 月入住 3 晚