"Good location, right smack in the city. My check in was delayed even though it state 2pm and i checked in at 2. So had to wait till 3 to get a clean room. Came back at 3 and they said it was not ready. Anyway one of the manager came in and saved the day and gave me a room immediately. The only grief was that because i used my non chinese card to enter china, i had to re register my hotel card every evening after i get back.. it is quite inconvenient for me. Saving grace was Nathan, bell boy who went the extra mile to help me retrieve my delivery from the delivery box as i wasnt able to do so.. i think its not the same 5 star pan pacific experience as i would expect but overall it was a good stay. The reception staff probably needs a lot more training. I"
"Wow, this hotel is amazing,It was truly an exceptional experience. From the moment I stepped into the beautifully decorated lobby, I was captivated by the elegant traditional architecture and intricate design details that evoke a sense of authentic Chinese culture. The staff was incredibly friendly and attentive, making me feel welcomed and valued throughout my visit. The room was spacious, beautifully furnished with traditional elements, and offered modern amenities for comfort and convenience. I particularly enjoyed the cultural touches, such as the exquisite Chinese art and furnishings, which added a unique charm to the overall ambiance. The hotel's hospitality, combined with its rich cultural atmosphere, made my stay memorable and deeply enriching. I highly recommend this hotel to anyone seeking an authentic Chinese hospitality experience coupled with top-notch service."
