4/10 很差
Stephen
2025 年 5 月 11 日
满意：住宿条件和设施
不满意：员工和服务
The hotel itself was not too bad but the area was not the greatest. However, I don’t blame the hotel for the area as they are doing the best with what they have.
The worst part about this was the staff and service. The hotel has a 4pm check in policy. However, I called ahead on the day of my check in and requested an early check in wherein I was told this could be accommodated. Upon arrival, the girl I spoke to on the phone happened to be the person at the counter and she proceeds to tell me they don’t have any rooms available for early check in and they don’t allow it happen ever. Furthermore, she told me her name over the phone and then confirmed her name in person revealing she was the same person I spoke to. Her manager was present and she tried to lie about what she told over the phone. My issue was my plan centered around being able to check in early because they told me they could accommodate this. The hotel’s policy was check in at 4 so she could have just told me no over the phone and I would have made other arrangements. This was extremely unprofessional and almost caused serious issues for me. Again, I’m not mad about their check in policy, I’m mad they told me they were waiving it only to reneg once I arrived. Just awful.
Stephen
2025 年 5 月入住 1 晚