6/10 一般
Tiffany
与家人及幼儿出行, 与家人出行
2025 年 9 月 28 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room blankets and bedding are not washed. One bed had red looking blood on the corner of the comforter. Notified the office and asked for a new blanket and an extra blanket. First night we froze because they said they “couldn't find” anymore blankets. The only bedside lamp did not work right, flickered and didn't turn on. One outlet next to the bed didn't work to maintain chargeable items like a phone. Toilet clogged during stay and staff took forever to find a plunger. Customer service was terrible. One worker on during our check-in and Saturday morning appeared annoyed, like I was a bother. Playing on her phone was more important. We requested additional towels, never received them. We have stayed in other areas hotels and this was by far the worst customer service. I understand the high turnover rate and trying to find solid candidates to work and clean a hotel. I have also worked in customer service in the cleaning industry, and many other areas and understand hearing complaints can be unsettling but to be rude, condescending, and have an unfriendly demeanor and presentation is undesirable and makes for awkward interactions without resolution for many of our concerns during our stay. Overall, I'd give 1 star. Won't be staying again and we will search elsewhere for accommodations for future trips to the area.
Tiffany
2025 年 9 月入住 2 晚