The lady that checked us in was amazing (did not get her name), but during the stay, some staff members were not so friendly. Checking out, the auditor was at the desk with her head down. As an executive working in hotels for over 30 years, guest service is key. The hallways are very dark..dark wallpaper, dark carpet...has a dungeon feeling. Our sink in the bathroom did not drain well. Housekeeping staff must run water in sink to ensure good drainage and if not, report to Engineering.
Otherwise, hotel was good for my short visit to Philadelphia.