I don’t usually leave reviews, but our stay at the Clarion Hotel in Pennsylvania was unacceptable. We arrived around 3 PM but were told our room wasn’t ready, so we left and returned later. When we finally checked in, we were immediately disgusted. The carpet was filthy, stained, and looked like it hadn’t been cleaned in months. In the bathroom, we found a used bar of soap with a nail clipper on top — absolutely unacceptable and unsafe, especially with our baby traveling with us.
The lack of cleanliness extended to every part of the hotel: the hallways, elevators, and even the snack area were dusty and dirty. Hair was visible everywhere. Although the front desk staff was polite, they admitted the situation was out of their control. We originally requested a room with a couch but were told they were overbooked. After we contacted Expedia about the conditions, the hotel tried to move us to another room, but we refused because we didn’t trust that any other room would be cleaner.
We were so disgusted that we packed up and drove all the way home the same night. I would give this hotel zero stars if I could. No family should have to pay $200 to stay somewhere so poorly maintained. Ownership and management seriously need to take responsibility and clean up this property. I would never recommend this hotel to anyone. Spend your money elsewhere — you deserve better.