I gave this hotel two stars… one star for the valet parking service staff who were wonderful, and one for the room which was clean and comfortable. However, I was really disappointed with the rest of the staff and the facilities. The pool was rundown and chilly. There were no more towels available and eventually when the woman who was in charge of towels brought them she was incredibly incredibly rude, banging things around and ordering customers around to move their things. The staff in the market pantry were also not very helpful. They were more friendly, but we stood around for several minutes waiting to order despite there being 4-5 people behind the counter. In regards to front desk staff, when I asked to extend check out, I was told I had to pay an extra $50, which was fine but frustrating since I paid so much for the room to begin with. And then when checking out I caught errors on my bill and had to ask the staff member to correct them. Staying here was convenient since I had to attend an event at the convention center, but I will never do it again.