I recently stayed at the Windsor Suites in Philadelphia. The room itself was nice — I especially enjoyed the view and the balcony. However, there were a few major issues that impacted my stay.
Housekeeping didn’t come by until after 6 PM, despite multiple calls to the front desk where I was told they would arrive by 5:30 at the latest. I had an important Zoom meeting and had to take it while housekeeping was cleaning in the background, which was very uncomfortable and unprofessional. When I went to the front desk in person, staff simply brushed me off and told me to wait until 5:30 without offering any real help or solutions.
Additionally, valet service was very slow. It took up to 25 minutes to retrieve my car each time, and the valet staff seemed irritated whenever I needed my vehicle, even though I paid $55 per night for in-and-out privileges.
I understand staffing issues can happen, but the way these problems were handled left a bad impression. I believe the hotel has a lot of potential, and I would be open to giving it another chance if some of these concerns are addressed.