FCC has some good points, but also some terrible ones. In short, the rooms facing 178 street are appallingly noisy and are accessed from an external stairway opposite five floors of Bars an Karaoke, where deafeningly loud music make occupation between 8pm and midnight unpleasant. We were moved to a better, quieter room at the front with traffic noise, but it is on a busy road, and is to be expected. It also has better security being in the main building.
There is a staff training issue.: when our room was cleaned, the bed was made, but the bins weren't emptied - which means the floor can't have been swept, the tea and coffee weren't replenished, and cups weren't cleaned. Breakfast in the restaurant is supposed to start at 6am, but at 7 the place was still being mopped. We sat for 10 minutes as 4 staff ignored us before one brought the menu. When the coffee was prepared, it was placed on the bar and a bel rung, which the waiting on staff ignored. Only after I got the tray myself, did the staff come to help.
I could go on about the shower only delivering either cold or boiling hot water, without a bearably safe option, or the bed being set against a pilar so pillows fall down a gap. Let's just say the this has great potential, but needs a new manager, staff training, and the rooms facing 178 being used as offices as they aren't suitable as bedrooms.
The hotel is in a prime location, on the riverfront, with loads o places to eat and shop nearby, but could be better.
