The front desk staff was extremely disappointing—unhelpful, condescending, and outright rude. When we requested additional towels and washcloths, we were met with sarcastic comments and told they were germaphobes who wouldn't take our dirty towels. They also charged more than the $100 hold fee without providing any explanation, and this issue is still unresolved.
If I could give the front desk staff negative stars, I would— their attitude made it uncomfortable just walking through the door. Unfortunately, we weren’t the only ones who felt this way. I understand they were likely dealing with system changes and transitions, which is understandable, but even the simplest details—like pool hours and whether the pool was operational—were unclear or incorrect. Given the temperature was 102 degrees, it was essential for the pool to be open and functioning, yet that information was unreliable. Nice sunsets.