**I would rate this a 0/5 if possible**
Unfortunately we were not able to take our trip due to severe illness that spread through our entire family just before our trip commenced, forcing us to cancel our entire trip. We were pleasantly surprised that all our accomodations, even if booked as nonrefundable, were understanding of our circumstances and honored our medical notes stating we were not able to travel. We received refunds from these upstanding institutions-however THIS property was NOT one of those. Beware of booking a nonrefundable reservation with them in the event that any life circumstance may come up. They will not be understanding of that, they will not return your calls, they will not offer you a refund or even a travel credit, and they will not be reasonable people who understand that sometimes in life circumstances out of your control occur. They will not treat you as you would want to be treated--think twice before booking!