Close proximity to the airport, but that’s as far of a positive experience I’ll go. Complete lack of customer service with zero consolation for their computer system update that occurred upon checkin around 12:35am. I was told the system update may take at least 30 minutes, but the lady at the front desk could not definitively confirm a wait time of only 30 minutes. Had a toddler in a car, and being told to wait in the lobby for at least 30 minutes without giving us access to a bathroom or any amenities is frustrating and infuriating. No water, no bathroom, no comps, no reserved parking spaces for checking in (completely full non-ADA parking, so had to park far away from lobby entrance), no reason to stick around and put up with an outdated check in system. Recommendation to executive leadership: grant access to managers and provide resources to the front end staff to allow them to offer amenities and comps to make the wait somewhat worthwhile. Consider the perspective of travelers: get off a long flight, deal with the line at the car rental counter, show up to the hotel ready to sleep, but then only be told that despite having payment ready and with other tired family members in the car waiting to get in the room, the computer system is updating and will take at least 30 minutes. There is either zero or minuscule warning posted anywhere online that checkin around midnight is subject to at least a 30 minute delay by no fault of the guest.