My recent stay at the Hyatt began with an unfortunate inconvenience. I was initially given the wrong room key, and when I notified the front desk, the attendant insisted I was in the correct room. I had reserved a one-bedroom with two beds, but the room had only one. After some back-and-forth, he finally rechecked and confirmed that I had indeed been checked into the wrong room.
Additionally, I was not informed in advance that the water would be shut off for several hours the next day. This was particularly disruptive, as I was in town for a very important event—my college graduation.
To make matters worse, my travel companion, who has experience in fire safety, noticed that the smoke detector in our room was detached from the wall and not functioning, as indicated by the missing signal light. This raised serious safety concerns.
Overall, while the location was convenient, the experience was disappointing due to the initial confusion, lack of communication about utility maintenance, and safety oversight in the room.