The older blonde woman that checked me in could use a refresher on the true meaning of customer service. Having spent over a decade in the Las Vegas Hospitality Industry, we are fully groomed to reflect the company’s customer service ideals. She was quite brash when asked about the registering of all guests. Pretty snide quips and personal remarks based on a question alone. Then when it came to explaining the location of the room, she showed a darkly printed map, not explaining features such as vending, enjoying the pool and spa, etc. Yes it’s Motel 6, but it’s also situated in the midst of Old Town Scottsdale. Updating the rooms to reflect modern needs and conveniences might also help. Our room’s ac was heavily used to the point that although you could read the temperature, it was a gamble on if you selected heat or cooling. Not to mention the bathtub mixing valve has a constant heavy drip and the sink faucet has hot water only, no cold. We brought our own toiletries, but the simple shampoo, conditioner, and lotion were not offered. Most people could comment with, “It’s Motel 6, what did you expect?” Value for the dollar.