Really so much disappointed with the service and arrangement of the hotel, this is totally not designed for non-Vietnamese, all staffs are UNABLE to speak English by just ignored us even we are standing exactly infront of the front desk for check in / out.
Finally one staff check in for us, but she even didn’t look at us for 1 second and kept showing her annoying face to us during the whole check in process.
We are so disappointed with the arrangements and most of the signage are in Vietnamese.
It is quite unacceptable for a five star resort to serve tourist like this, we even spent an hour to travel from Hanoi to the hotel to relax. Turnout it is a real unforgettable experience.
We will never coming back again and not recommend non Vietnam speaking people to go.
Chung Yan
2019 年 3 月入住 1 晚
10/10 超赞
YongWook
2024 年 6 月 21 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
YongWook
2024 年 6 月入住 1 晚
2/10 糟糕
SUNGHYUN
2024 年 4 月 18 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
관리안됨
호텔에서 새벽에 전화해서 놀람. 매니저가 추가 비용 요구함. 매니저가 하노이에 있어서 관리가 안됨
SUNGHYUN
2024 年 4 月入住 1 晚
8/10 还可以
SEJIN
2023 年 5 月 10 日
SEJIN
2023 年 5 月入住 2 晚
10/10 超赞
Minyoung
与家人及幼儿出行
2023 年 5 月 5 日
满意:员工和服务、服务设施、住宿条件和设施
많은 나무들로 인한 상쾌한 공기
Minyoung
2023 年 4 月入住 1 晚
4/10 很差
Tran
与家人出行
2023 年 3 月 25 日
满意:清洁度、住宿条件和设施、客房舒适度
Không nên đặt phòng kèm combo dịch vụ
Mình đặt phòng loại combo kèm dịch vụ jacuzi kiểu Hàn Quốc. Tiền thì thanh toán loại có dịch vụ này nhưng đến nơi khách sạn nói không có. Chả biết lỗi tại khách sạn hay tại expedia nữa.
Tran
2023 年 2 月入住 1 晚
6/10 一般
真实旅客
与家人及幼儿出行
2020 年 12 月 30 日
Googleマップに表示されているホテルの位置は間違っています。
真实旅客
2020 年 12 月入住 1 晚
6/10 一般
JIN AH
与家人出行
2020 年 8 月 3 日
满意:客房舒适度
JIN AH
2020 年 7 月入住 2 晚
10/10 超赞
Allen,Hung yen
与配偶出行
2020 年 6 月 11 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful Property great breakfast ideal for family