Staff was great. They upgraded my room which was very nice of them. Free water daily what more can you really ask for
Racheal
2025 年 4 月入住 1 晚
10/10
Everything was perfect! The food was very good and we got an amazing room upgrade! Thank you very much for this!
Corinna
2025 年 3 月入住 4 晚
10/10
rachelle
2024 年 12 月入住 8 晚
10/10
Stefan
2025 年 2 月入住 9 晚
10/10
Upon our arrival, we had been given a free upgrade to a 3 bed pool villa which was absolutely enormous and stunning! We had originally booked a deluxe sea view with plunge pool. We would definitely recommend the villa if you were travelling with family but without meaning to sound ungrateful, it was a bit big for just the 2 of us! The hotel was in walkable distance to Surin beach/shops/restaurants with handy fruit sellers nearby and we noticed a free shuttle service both to the beach and Phuket town although we didn’t use it.
The staff were super helpful and breakfast was great!
Teresa
2025 年 2 月入住 3 晚
10/10
Mida Grand is a very luxurious and practical 5 star hotel. Our room was very spacious and feels like home. Mo at the front desk was very friendly and helpful, and made our stay extra pleasant. We will definitely come back again.
Yan
2025 年 2 月入住 5 晚
8/10
Nice hotel, but unfortunately not worth 5 star rating. Staff overall wasent helpful and polite despite couple stars among them. You extect to jave 5 star service while in 5 star hotel, but no. Room was spacious and ok clean, but when in 5star hotel I would expect more. The balcony pool hasn't got cleaned properly because it was slimy when water has filled in thub. Thub itself couldn't keep water in , so it leaked all the time. Need to fill the thub all the time. We told the housekeeper about the thub but no one came and look to fix it. Breakfast was ok. I would like to have a gluten-free bread available, they only got gf muffins.
Tiia
2025 年 2 月入住 3 晚
10/10
Kyle
2025 年 1 月入住 9 晚
10/10
Great
MAHESHKUMAR
2025 年 1 月入住 4 晚
6/10
Das Hotel wäre super wenn mehr in die Sauberkeit der Zimmer investiert werden würde.
Melissa
2024 年 12 月入住 14 晚
10/10
Kyle Jordan
2024 年 11 月入住 11 晚
10/10
Lovely clean property. Great staff, facilities and restaurants.
A 10 minute walk from the main beaches. I would suggest hiring a scooter from one of the local hire shops to get around with ease, there is ample free parking at the hotel.
George
2024 年 11 月入住 2 晚
4/10
pat
2024 年 11 月入住 3 晚
4/10
There was a stain on the bed pillow. On the second night they moved that pillow to the floor, instead of replacing it. There was a long hair stuck to the baseboard. The kitchenette had spaces for appliances, but the appliances were missing. There was no hot-tub near the pool, and the room did not have a tub. The hallways are cavernous and the walls thin. I heard the music from the hallway all the time. At night I heard the coughing from next doors. The check-out took 10 minutes. Not sure why.
On the positive, the breakfast omelette was delicious. The room had a great view and the air conditioning was comfortable.
Abraham
2024 年 11 月入住 4 晚
4/10
Newly built hotel but not kept in a good condition. Access to our room was to go through kids plays room, which smelled so bad that we had to held our breath to walk. We had to walk through the strairs, then took elevator to our room. Our plunge pool was very dirty though I paid for it I couldn’t use it. Language barrier hard to explain things to the receptionist. When we end the hotel front desk it smelled like weed. Food was very good, great selection of menus.
subhasi
2024 年 9 月入住 3 晚
10/10
Paul
2024 年 8 月入住 13 晚
10/10
Goed hotel en vriendelijk personeel.
Mohan-Rajeshkoemar
2024 年 7 月入住 15 晚
10/10
Absolutely wonderful stay at this five star resort. Though I went for pleasure, I had to do a fair amount of work in my room. The two air conditioners were much appreciated as well as the daily turnover service. The wi-fi was fast and Netflix never lagged. The rooms are quiet and the private balcony with pool allowed me frequent breaks. Room seevice menu is extensive and available until 10pm, so I was able to explore both local and western options. The cocktails are strong and delicious and the staff is great with customer service both in person and on the phone. There is also a Starbucks on the property and no need to leave the resort at all if you are looking for a chill and relaxed vacation. 10/10 would stay there again. (App will not allow me to add photos, but trust all photos uploaded by the resort are a great representation of the rooms and grounds.)
真实旅客
2024 年 6 月入住 5 晚
2/10
Staff did the bare minimum for you, only if you asked them to. Didn't receive hand towels or toilet paper on second day. The plunge pool that I paid extra for on the balcony was full of orange slime and green algae. The entrance corridor for my building was dark, ceiling covered in mould and pools of water everywhere. I had cockroaches in my room every night. Not a very relaxing experience, spent three nights there and couldn't wait to leave. To top it all off I was made to wait in reception on checkout while they "checked my room", although they were pleased to confirm that I hadn't stolen any towels, and their resident cockroaches were all safe and sound. A supposed 5 star hotel, and I had cockroaches in my room on the 5th floor.
真实旅客
2024 年 5 月入住 3 晚
6/10
when we checked in our fridge wasnt cleaned and still had food from the last gusts.