2/10 糟糕
Lina
与配偶出行
2025 年 6 月 29 日
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was not happy with hotel or staff. Communication and trying to speak to staff in English was difficult at most times. Food ( breakfast all I ate) very average and basic.
We had to move room as there were bugs in our bathroom and our classic pool access room, well pool had nails, rocks and debris from renovation on upper level. Very dangerous, I complained every day was not given access to hotel manager until after several days.
As I booked this via Expedia and paid hotel directly I was unable to move hotel without loosing my money so was unfortunately made to stay a be unhappy. I did call Expedia and they tried to call hotel without success. Hotel denied they tried to call…
My overall experience was poor and made my holiday experience not what I had planned after going to relax and distress.
Hotel after several complaints would not even consider refunding remaining days for us to move after several requests. Nooooo customer service.
Lina
2025 年 6 月入住 7 晚