2/10 糟糕
Thakur，Schenectady
与家人出行
2025 年 7 月 26 日
不满意：清洁度、服务设施、住宿条件和设施
I had a deeply disappointing experience at Regent Star Hotel. From the moment I entered the building, I was hit with a sharp, pungent odor that made it clear the room was not suitable for anyone to stay in. The hotel itself appeared run-down, dirty, and neglected, with a deserted, ghost town-like atmosphere that made me feel uneasy and unsafe.
It was evident that the property had not been maintained properly — everything from the hallways to the lobby looked unclean and lifeless. I made the decision to leave immediately and booked another hotel at my own expense.
I reached out to Expedia for help, expecting some level of accountability or verification, especially since the hotel was listed on their platform. Unfortunately, Expedia was unable to get a response from the hotel and offered no real support, apart from a small credit that doesn’t come close to covering the cost or inconvenience.
I strongly advise others to avoid this hotel and to be cautious when booking through Expedia, as there appears to be little quality control or customer protection when things go wrong.
Thakur
2025 年 7 月入住 2 晚