My biggest complaint about my stay was the noise outside the hotel at night. We had driven 11 hours from Boston and I was extremely tired. We live in Boston, so it's not like I'm not used to city noise, but this was insane. It was full on construction outside our window the entire evening both nights. It was a $500 room. When I inquired at the front desk in my sleepless state, the man at the front desk told me that they don't tell them when there's going to be construction so they don't tell guests. I had to research the NFL draft coming next year to Pittsburgh to learn that it is in a "construction boom" and that residential areas have noises ordinaces but the downtown is exempt. I would like to have known this from the hotel before booking. It would have explained and normalized the experience while giving guests ample warning to plan ahead for sound cancelling options or not booking entirely. It felt really tacky. Front desk did offer to move us but my husband was asleep and it was 3am. Not a good option at all. I didn't sleep at all the first night.
We parked off-site so it was somewhat inconvenient. We paid for internet and we ate, exhausted, the first night at the Tap Room. It got the job done but the chips definitely tasted like they were fried in dirty oil. I didn't touch them.
Staff at Mellon Square Coffee were extremely nice but everyone else seemed really pissed off to be there and to be helping you with anything. Definitely a hands off, rough approach.