When we arrived, at 7 pm, the office was closed and a sign said to call for assistance from their phone. The phone was broken but there was another number listed to call from your cell phone. A woman arrived about 10 minutes later and lifted the window about 6 inches, saying that it was broken. When we arrived at our room, there were scuff marks, something on the sink that came off when I scrubbed it (?), dust in the corners, and the room reeked of cigarette smoke and weed.