So we actually stayed at the Platinum Yucatan Princess as we were told that our original accommodation (Sunset Laguna Villa Suites) were being renovated. This was only 24 days before we were due to travel from the UK. In fact the entire Sunset part of the hotel was shut for renovations including a proportion of the pools and grounds. We were entirely happy with our accommodation and the hotel and we could have used the main Sunset / Riviera had we wished to. The only downside was that we booked the Laguna Villa as we wanted to avoid loud late night corridor noise (too many people with too many drinks inside them) as we had last year when we were also in the Sunset. Sadly our - very nice room in the Yucatan - was off a corridor so we were woken up most nights at some point or another. Food and service were excellent as per last year with only one (out of fourteen) off night where the restaurant seemed to be having some issues.
Alan
2025 年 4 月入住 14 晚
10/10
We loved it. The property is beautiful, food was awesome, beach was amazing. Great family destination, but quiet and fun for adults as well
Soleil
2025 年 4 月入住 5 晚
10/10
The most beautiful grounds. Cannot wait to see the fullly renovated resort open. We will be back!
Amanda
2025 年 4 月入住 7 晚
10/10
I have been to the resort twice and I plan on going back next year once renovations are complete Love this place!
Christine
2025 年 4 月入住 8 晚
10/10
Los centros de consumo, todo delicioso
Benazir
2025 年 1 月入住 3 晚
10/10
great property- Unfortunately there was a lot of reservation and the gym location was changed half way into the stay - because of renovation. There was no notification of this prior to travel and during the travel. along the shore of the beach- there is a lot of rocks and seaweed- even when you walk 10 feet into the water- there is a lot of rocks. Its best to bring beach shoes to enjoy. The french restaurant on the resort is not that good. Besides those experiences, the resort and the employees are amazing and provided top not services. Overall I was very pleased and happy to celebrate my birthday there.
Anthony
2025 年 4 月入住 8 晚
6/10
Servicio en restaurante Mama Mia por parte de Victor y Karen la noche del 3 de Mayo, PESIMA ACTITUD
Jimmy
2025 年 4 月入住 4 晚
10/10
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Emma
2025 年 4 月入住 5 晚
10/10
ronald
2025 年 4 月入住 7 晚
6/10
Good hotel, big rooms but needs some repairs last 3 days AC is not been going below 25C. Very big hotel and nice nature. Half hotel under construction!
Nikita
2025 年 4 月入住 9 晚
10/10
Great resort, family friendly! We had a great time!
Natalya Leonidovna
2025 年 4 月入住 6 晚
10/10
Madison
2025 年 4 月入住 6 晚
8/10
Tyler
2025 年 4 月入住 6 晚
10/10
I must say that Norma and Johnny made this trip amazing. The best hosts i have ever experienced. The other staff was also very good especially the concierge desk. I misplaced my backpack with our passport in it and they had found it in 20 minutes and i had no idea where it was. (I thought someone may have taken it by accident or not) but those two were insanely helpful and kind and becsuse of this we will be certainly coming back to this resort. Food was pretty good and the room service alfredo was surprisingly delicious. I would recommend upgrading to the platinum. Very peaceful and sitting on the deck hungover in a jacuzzi is quite nice if you are older and can't handle it like you once could.
Charles
2025 年 4 月入住 7 晚
6/10
Viviana
2025 年 4 月入住 5 晚
4/10
This property started construction early and this was not communicated. Extremely disappointing. We were told half the resort would be shut down 1 week prior to showing up (only because we reached out to them), but that construction wouldn’t start yet. Green barriers over the whole resort took away from the beautiful views. You could hear them tearing down the villas all day.
The food was also subpar. You would think the reservation restaurants would serve better food, but we had better food options at the buffets (which still was not good).
Entertainment was ok. If you are looking for a place to lay by the pool and not much else, this it the place for you. If you are looking for good food or any additions, I would look elsewhere.
Andrew Scott
2025 年 4 月入住 5 晚
6/10
Johana
2025 年 4 月入住 6 晚
8/10
Staff is great, wish the swimout was a bit more private, even just the lounger attached to the patio but people just take them. Can’t wait to see renovations and really hoping all the staff stay, they were all lovely from the lobby, to the buffets, to the restaurants.
Belinda Magdalena
2025 年 4 月入住 8 晚
8/10
I like that you could take a golf cart around the entire property and out to the beach. The lounge chair is on the beach were comfortable to lay in, but be careful of the rocks on the ocean floor as those are quite hard to get around to get out to where you can actually swim.
Mandy
2025 年 3 月入住 2 晚
8/10
Good time spent at resort. Big negative issues that they do not exept cash
Andrii
2025 年 4 月入住 6 晚
8/10
Manelle
2025 年 4 月入住 5 晚
10/10
HIREN CHANDUBHAI
2025 年 4 月入住 6 晚
10/10
Property was very well maintained. Grounds were beautiful and very well designed.
Accommodations were comfortable, food was excellent as well as the service.
Many options for pools and bars.
Excellent hotel.