墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施有游泳池吗？

是的，此住宿设有1 个室内游泳池、15 个室外游泳池和儿童游泳池。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施住宿费用是多少？

截至 2025 年 8 月 8 日，我们找到的墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施 2 位成人 1 晚最低价是 US$698.5（不含税费），入住日期是 2025 年 9 月 4 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施允许宠物入住吗？

是的，此住宿允许携带狗狗入住，每只宠物限重 10 公斤。将收取每只宠物每次入住 MXN 3000 的费用。服务类动物免费。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施的停车费是多少？

该住宿免费提供自助停车。

何时可在墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施办理入住？

开始办理入住：15:00；停止办理入住：不限时间。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施提供前往机场的班车吗？

是的，按要求提供免费机场班车。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施提供全包式服务吗？

此住宿的部分房价计划为全包式。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施的地址在哪里？

这家海滩住宿位于卡曼海滩，紧邻河畔步行道，距离Xenses公园、圣克鲁斯天然井和艾许克瑞生态主题公园不到 2 公里。而且，距离探索主题公园和马伊高尔夫球场不到 10 公里。

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施点评、优惠和照片 2025

Q: 墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施的停车费是多少？

该住宿免费提供自助停车。

Q: 墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施提供前往机场的班车吗？

是的，按要求提供免费机场班车。

Q: 墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施提供全包式服务吗？

此住宿的部分房价计划为全包式。

6/10 一般

Linzhen

2025 年 7 月 18 日

满意：住宿条件和设施

2025 年 7 月入住 4 晚

8/10 还可以

yuqiang

2024 年 11 月 6 日

满意：清洁度、员工和服务、住宿条件和设施

good

2024 年 11 月入住 3 晚

10/10 超赞

Yaohui

2024 年 10 月 10 日

满意：清洁度、员工和服务、住宿条件和设施

very good

2024 年 7 月入住 4 晚

2/10 糟糕

Alex

2023 年 1 月 5 日

2/10 糟糕

joe，brea

与家人及幼儿出行

2025 年 8 月 7 日

满意：服务设施，清洁度

不满意：员工和服务

The lobby staff and supervisors at check in are terrible! You expect superior service at a 5 star but it was more like 2 star service. Check out staff worse! No help or accountability whatsoever. My 7yr old dropped his bracelet and were charged $250 USD!! When I asked if they end up finding the bracelet (which they will) they said they will keep the $250. Had to pay to leave. The checkin process is average an hour and half. We stayed one week and extended because our kids loved the pools. Once you get past the checkin staff, the interior staff is wonderful. Grounds are wonderful, but there is tons of construction still happening. The non-buffet Restaurants be sure to reserve in advance or else no accommodations. Love the grounds but would not come back just because of the front staff. They need more training in helping customers in making their vacation easy and pleasant when arriving. Again, you expect this when you pay a premium. The room service takes easily an hour. Will not be coming back unfortunately.

2025 年 8 月入住 2 晚

8/10 还可以

Juan

2025 年 8 月 7 日

满意：清洁度、员工和服务、住宿条件和设施

Es un hotel muy grande y con muy

2025 年 7 月入住 5 晚

8/10 还可以

Chun Qin

与家人及幼儿出行, 与家人出行

2025 年 8 月 6 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

I like the stay very much overall, all the parks were really fun and get to the buses for me were really easy but as a family that would like to spent most of their time at the parks, the reservation for almost all restaurant were inconvenient. I don’t like that inorder to make a reservation you have to go to the front desk, i feel like they should add that to their app. And if you get back to your room late after getting back from Xplor Fuego or the epectacular show than your only option is Room service. After 11 the menu is limited and most things run out. They will tell you that it would take about 90 minutes for the food to get delivered but usually takes more than 2 and half hours closer to 3.

2025 年 8 月入住 3 晚

10/10 超赞

Elizabeth

与家人出行

2025 年 8 月 6 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Hay muchísimas opciones de comida lo que se te ocurra, lo malo es que los restantes de especialidad no tienen reservas, los cuartos estan muy equipado son excelentes aunque no rellenan, ni el minivar ni los dilces ni el agua

2025 年 8 月入住 3 晚

2/10 糟糕

Adhara Diaz

与家人及幼儿出行

2025 年 8 月 5 日

满意：清洁度、服务设施、住宿条件和设施

不满意：员工和服务

We stayed at Hotel Xcaret México from July 31 to August 3. This was our third visit, and we chose to return based on great past experiences, including one at Hotel Xcaret Arte. This time, we came to celebrate our child’s 15th birthday and hoped for a memorable trip. While the parks remained amazing, the hotel service fell far below expectations. Upon arrival, we requested that the sofa bed be set up for one of the children, who has a medical condition and cannot share a bed. Despite multiple reminders, it was never prepared. The child couldn’t sleep and had a very rough night. The next morning, we asked again, and also requested drinking water. Neither request was fulfilled. When we returned later that day, the room hadn’t been cleaned, the sofa bed still wasn’t ready, there was no water, and the elevator was out of service due to power issues. That night, we asked to change rooms. The process was long and frustrating. Staff offered a room with only one king bed for four people, despite having paid for the children separately. Only after escalating the issue did we get a room with two queen beds—what should’ve been offered from the beginning. Summary: • Third visit, first time with poor service. • Requests were ignored. • Front desk staff lacked empathy and professionalism. This experience deeply affected what should have been a joyful family trip. We hope this is taken seriously.

2025 年 7 月入住 3 晚

4/10 很差

Amaury

与家人出行

2025 年 8 月 5 日

不满意：员工和服务、服务设施、住宿条件和设施

Nos hospedamos en el Hotel Xcaret México desde el jueves 31 de julio hasta el domingo 3 de agosto. Esta fue nuestra tercera visita a Xcaret, ya que en ocasiones anteriores habíamos tenido experiencias espectaculares. Incluso nos hospedamos en Hotel Xcaret Arte y quedamos encantados con la atención y la calidad del servicio. Fue precisamente por esas buenas experiencias previas que decidimos regresar, esta vez para celebrar los 15 años de uno de los niños y brindarle un viaje inolvidable. Como siempre, los parques fueron maravillosos. Los niños lo disfrutaron mucho y vivieron momentos muy especiales. Sin embargo, lamentablemente, el servicio en el hotel fue muy por debajo de lo esperado y empañó lo que debía ser una celebración familiar memorable. Desde nuestra llegada el jueves 31 por la tarde, solicitamos que se armara el sofá cama para que uno de los niños pudiera dormir allí. Esto no era un simple capricho: el niño tiene una condición médica que le impide compartir cama, ya que no puede dormir si hay otra persona cerca. A pesar de haber hecho la solicitud en varias ocasiones, el sofá cama nunca fue armado. Esa primera noche fue muy difícil; el calor en la habitación era intenso, el niño no pudo dormir y se despertó a las 4:00 a.m., sin lograr descansar nuevamente. Al día siguiente, temprano en la mañana, fuimos al lobby para reiterar la solicitud. El personal se disculpó y prometió solucionarlo. También pedimos agua potable, pero nunca la entregaron. Ese viernes salimos

2025 年 7 月入住 3 晚

2/10 糟糕

Jose

与家人出行

2025 年 8 月 5 日

满意：住宿条件和设施，清洁度

不满意：员工和服务

I recently stayed at HoteXcaret and it was a complete letdown from start to finish. Despite reaching out more than three weeks ahead via email to request several key things for my trip, almost none of my expectations were met, and the entire experience felt disorganized and frustrating. First off, I tried to book a dinner reservation at Las Cuevas restaurant before my arrival, but when I got there, I was told I couldn’t get a table. I had actually chatted with the hotel’s WhatsApp bot, who confirmed that reservations weren’t necessary—turns out that was completely wrong. Not only was I left without dinner plans, but I also didn’t get any birthday gift or amenity in my room, despite asking for one in advance for a special occasion. To make matters worse, I also tried to arrange activities like kayaking and a trip to Xochimilco. None of this was confirmed ahead of time, and when I arrived, I was told it was too late to book anything. The concierge service was basically useless—every time I asked for help, I got little to no assistance, and definitely no solutions. Another issue was with the staff in Phase 1 of the hotel, particularly some of the waitresses and cooks, who were just downright rude and unhelpful. At Mercado de La Merced, I arrived with plenty of time before they closed, but they refused to serve me drinks because they were "too busy preparing for the next day." This is not the level of service I was expecting. Overall, my experience was a huge disappointment

2025 年 8 月入住 3 晚

6/10 一般

ana，Key West

与家人出行

2025 年 8 月 4 日

满意：员工和服务、服务设施、住宿条件和设施

I like the staff they are very nice and very welcoming . What I don’t like is that after 11pm you can’t eat anywhere room service waiting time was over 2 hours. The only restaurant open couldn’t go because I have a 15 years old consider a minor so she could not go in.

2025 年 7 月入住 3 晚

2/10 糟糕

joe，brea

与家人及幼儿出行, 与家人出行, 团体旅客

2025 年 8 月 2 日

满意：住宿条件和设施，清洁度

不满意：员工和服务

The checkin staff is terrible, un-prepared and unwilling to accommodate whatsoever. We booked 2 queen beds river suite for our stay. They gave us a king bed and a sofa the first night. The sofa bed coverts basically on the floor and very hard. Our kids are 7 and 9. They had an issue with our kids ages and attempted to charge us an additional “fee” which was totally unacceptable. The kids sofa bed does not come with blankets or pillows like you would find at other fine resorts. We had to call and request these items. When the blankets arrived, they came with a thin blanket and some white sheets. Nothing extra. I should have taken a picture of the bed on the floor. They seem overwhelmed with this new added section of the hotel and totally unprepared. It is a very slow process at checkin. We booked through Expedia. We spent a total of about 6 hours at the front desk (3 hours when we checked in and another 3 hours when we tried to change our room - I am not exaggerating). It was very frustrating and I was trying to keep my cool because I wanted my wife and kids to have a great week we’d are here before school starts. Also, heads up if you looked online like we did and saw all of the wonderful restaurants, the finer dining restaurants need reservations!!! There are absolutely no exceptions or accommodations/waitlist!!!!The staff told us they are booked at least a month in advance. This is our second night here and it does not look like we are even going to be able to eat there.

2025 年 8 月入住 1 晚

6/10 一般

RODRIGO

与家人出行

2025 年 8 月 1 日

不满意：服务设施，员工和服务

El hotel fue aperturado en temporada alta sin estar terminado, sin tener suficiente personal, el costo de la tarifa no es de un hotel de esa categoría, hay grupos de empresas multinivel, no hay respuesta cuando pides agua o toallas al cuarto, los trabajadores estan totalmente saturado y dicen que al grupo o dueño del hotel le gusta aperturar sin tener todo listo y que conforme pasen los meses se van ajustando. fue decepcionante visitarlos en esta segunda ocasión.

2025 年 7 月入住 4 晚

10/10 超赞

Patricia

2025 年 7 月 31 日

满意：住宿条件和设施

Todo excelente

2025 年 7 月入住 3 晚

8/10 还可以

Amy

与家人出行

2025 年 7 月 31 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We stayed on the new side of XCaret Mexico. Overall, it was a great trip. We went with two adults and two teens. Leaving pros and cons for others to help others avoid some of the issues we had: Pros: great staff, clean property, clean rooms, couldn’t hear noise from neighbors, pools weren’t too crowded, good drinks, easy access to parks Cons: 1) despite trying to reach out several times via several different methods, we couldn’t get dinner reservations. All restaurants were fully booked when we got there and no one could get us in anywhere. Seems like they only help those who book through XCaret directly or a travel agent. Super disappointing as we wanted to eat dinner at The Cevas or somewhere other than a buffet 2) we were surprised to learn we were staying in the new phase as that was not communicated to us until we got there. Parts are still under construction 3) no one ever cleaned our room. They’d do the nightly turndown but did not clean or provide new towels and 4) it’s a huge property - only call that out as families with little kids might find it challenging as there is a lot of walking involved

2025 年 7 月入住 3 晚

10/10 超赞

Florania Beyza

与家人出行

2025 年 7 月 30 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Good food options, bed super comfy, excellent service, specially roof top bar staff at Cielo? Specially The guy from Chetumal y Rodolfo. However, we didn’t like the pressure to be a hotel member? I’m on vacations, not to do business. And…all our reservations for parks and restaurants were not granted bc we didn’t have a reservation #… even though we had the emails showing our conversations. If they don’t give you one, how are supposed to know ?

2025 年 7 月入住 6 晚

6/10 一般

Oscar Lazaro

与家人及幼儿出行, 与家人出行, 团体旅客

2025 年 7 月 28 日

满意：住宿条件和设施，清洁度

不满意：员工和服务

The property itself is beautiful and well-maintained, but the experience was let down by the staff. They were generally unhelpful and seemed uninterested in assisting guests. Making reservations at the on-site restaurants was nearly impossible, and no effort was made to accommodate or offer alternatives. Disappointing service overall. Not coming back.

2025 年 7 月入住 5 晚

10/10 超赞

Cirilo

与家人出行

2025 年 7 月 26 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Very Nice

2025 年 7 月入住 5 晚

10/10 超赞

Kenia

与家人出行

2025 年 7 月 25 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Todo me encanto , llegas alli y no necesitas nada mas , tienes excursiones transporte todo tipo de restaurante

2025 年 7 月入住 4 晚

10/10 超赞

Brandon，Benton

与家人出行

2025 年 7 月 25 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Property was stunning, beautiful resort with lots of options to keep you busy

2025 年 7 月入住 5 晚

10/10 超赞

Armando，Las Vegas

2025 年 7 月 24 日

满意：清洁度

Stayed at this property twice and it’s absolutely perfect.

2024 年 6 月入住 1 晚

4/10 很差

Aurelio

与家人出行

2025 年 7 月 23 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

The children high chairs were unclean and nonfunctional. They needed to be cleaned and disinfected. There was a plethora of construction debris and high levels of construction noise everyday of our stay.

2025 年 7 月入住 6 晚

10/10 超赞

Leonel

2025 年 7 月 21 日

满意：清洁度

Excelente

2025 年 5 月入住 3 晚

10/10 超赞

Giselle

与家人出行

2025 年 7 月 21 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

transportation to the park is convenient for new hotel expansion it's too far from the original hotel xcaret Mexico.

2025 年 7 月入住 3 晚

更低价格等您来

墨西哥伊施卡瑞特酒店 - 包含所有公园行程/所有游乐设施

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

选择日期以查看价格

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