We came here with our 2 year old twins and they absolutely loved it! The hotel feels like a wildlife retreat. There are wild peacocks, pigs, coatis, and other animals. Our kids loved it!
The staff was friendly, especially Ramiro at the front desk, Jessica at the concierge desk and Octavio, one of the head chefs.
There were a few negative: the property is very widespread and it takes forever to walk from your room, to the restaurants, pool, and beach; they also don’t have any elevators, which was a huge inconvenience because we had a stroller with us; the beach is not nice. It’s very small with very few chairs and is covered in seaweed. If you’re looking for the beautiful turquoise water, this isn’t it. The only nice part of the beach was the star prestige area, which of course your had to pay extra for.
Overall though, I highly recommend this place for people with kids.