every thing is average , limited access to pools unless you parches a higher area witch did not show on the site .
bashar
2025 年 4 月入住 6 晚
8/10 还可以
Sai Gunaranjan
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
They stay was good. They upgraded us to a swim up room which was nice . Alcoholic drinks were not strong unless you tip them. Tip for guests- Next day of your check in , you will receive a chit slid through the door stating sorry we missed you yesterday and asking you to go to the lobby to collect your coupon. It’s a trap to sell you a vacation package. You loose 90 mins of your stay talking to a sales person who will walk you around the property, take away your breakfast time and then if you don’t sign up for the TIMESHARE package , make you feel guilty that we wasted their time. Initially they sales team will speak nicely to you and say all they need is 90 mins of our to show around the property and in return they promised a trip to downtown, a bottle of tequila and a pendant . I never got my tequila bottle as they kept saying you need to talk to the person who promised and I could never find that person . This was the most annoying part about the stay . But rest was decent .
Sai Gunaranjan
2025 年 4 月入住 5 晚
10/10 超赞
Abigail
与家人出行
2025 年 5 月 4 日
满意:清洁度、员工和服务、住宿条件和设施
Me encanta este hotel tanto que ya hice mi siguiente reserva para mi cumpleaños! Es el mejor hotel de playa del Carmen!!!
Abigail
2025 年 4 月入住 1 晚
8/10 还可以
Ehsan
2025 年 5 月 3 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ehsan
2025 年 4 月入住 6 晚
8/10 还可以
Pamela
与家人出行
2025 年 5 月 2 日
满意:服务设施,清洁度
The buffet was not very good.
Pamela
2025 年 4 月入住 8 晚
10/10 超赞
Gavin
与家人出行, 团体旅客
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing food great people and drink options
Gavin
2025 年 4 月入住 3 晚
4/10 很差
FABIOLA
与家人出行, 与配偶出行
2025 年 5 月 1 日
不满意:住宿条件和设施,服务设施
I was not happy that upon my arrival the amount for the 3rd room changed because I called in way before our arrival to ask that we be near each other. When I called to make this request the representative did not indicate there would be an additional charge. This was a surprise to us upon our arrival. And it was a hefty charge of almost a $500 difference. The bedrooms have a very odd odor that is not pleasing as you walk into the room. We were very happy with the food however the reservations process is not user friendly. We were only able to get into The Steakhouse during the stay. They do not have a jacuzzi area unless you are an associate. My husband was not able to relax in a jacuzzi after excursions. Certain areas are off limits.
FABIOLA
2025 年 4 月入住 6 晚
10/10 超赞
Nera
与家人出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything is great!! the food, the room, the staff and everything else!
Nera
2025 年 4 月入住 4 晚
10/10 超赞
Justin
与配偶出行
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The food on the buffet was meh, but the rest was pretty good. Staff was friendly and helpful.
Justin
2025 年 4 月入住 5 晚
8/10 还可以
keith m
2025 年 5 月 1 日
满意:清洁度、员工和服务、住宿条件和设施
Overall a very good all inclusive resort, restaurants are very good and buffet is above average for an all inclusive.
Staff is excellent and very friendly, a shout out to Rosa our butler for our stay!
Resort is just the right size and very walkable and has frequent trolly service to make things even easier.
Beach is not for those who are coming to swim in the ocean and walk the beach as it is very narrow and full of seaweed but is perfect for just lounging in the sun.
If the Pez Villa restaurant on the beach was turned into a breakfast and lunch buffet we would have never left the beach area!
Overall a very enjoyable and relaxing vacation and would return to this resort.
keith m
2025 年 4 月入住 8 晚
10/10 超赞
Beyra
团体旅客
2025 年 5 月 1 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Mejorar el transporte dentro de la propiedad. Más opciones de restaurantes y snaks
Beyra
2025 年 4 月入住 4 晚
8/10 还可以
Nicolae
2025 年 4 月 30 日
满意:清洁度、员工和服务、住宿条件和设施
Room was alright could have been better, it was Li
Nicolae
2025 年 4 月入住 8 晚
10/10 超赞
Daniel Castaneda
与家人出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Muy recomendable los alimentos de muy buena calidad y todas las instalaciones muy cuidadas
Daniel Castaneda
2025 年 4 月入住 3 晚
8/10 还可以
Manuel
与家人出行
2025 年 4 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Instalaciones y Servicio muy buenos. Carlos en especial excelente atención. Todos amables.
Área de mejora la bebida y alimentos. No son malos pero podrían mejorar.
Manuel
2025 年 4 月入住 3 晚
10/10 超赞
Anna
2025 年 4 月 29 日
满意:清洁度、员工和服务、住宿条件和设施
Nice and clean. Stuff very pleasant! Israel from guest services was very friendly and helpful.
Anna
2025 年 4 月入住 5 晚
2/10 糟糕
Aristides
2025 年 4 月 28 日
不满意:员工和服务
Ff
Aristides
2025 年 4 月入住 6 晚
10/10 超赞
SHYRELL
2025 年 4 月 28 日
满意:清洁度、员工和服务、住宿条件和设施
Great
SHYRELL
2025 年 4 月入住 4 晚
6/10 一般
Hassan el
与家人出行
2025 年 4 月 28 日
满意:清洁度、服务设施、住宿条件和设施
The beach has roks and hurt my arm.
Food wasnt delicioius and not much beef.
Hassan el
2025 年 4 月入住 9 晚
10/10 超赞
EKATERINA
与家人出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Really liked the property, food quality and the amount of entertainment catered to different groups
EKATERINA
2025 年 4 月入住 5 晚
8/10 还可以
Matthew R
与配偶出行, 团体旅客
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a nice experience at this property. The staff were kind and helpful. We didn’t encounter one person who wasn’t lovely! The property has a little age on it but nothing that impacted our stay. We appreciated getting to know Maria and Israel. Our friend’s butler, Alan, was helpful to the whole group.
Matthew R
2025 年 4 月入住 6 晚
10/10 超赞
Ericka Katrinia
与配偶出行
2025 年 4 月 28 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
this was my second stay at the resort and I thought it was amazing, we were very please with the food everything was great and out rooftop room was better then we expected, I would stay here again
Ericka Katrinia
2025 年 4 月入住 3 晚
10/10 超赞
Ashley
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We booked the Privilege Junior suite Pool View and we had an amazing experience. It is definitely worth it to upgrade to the Privilege section as we had our own Butler (Thank you Alan) and their amazing hospitality. They would contact us through WhatsApp, reply to any of our questions and requests in a timely manner. Pool service, and room service and much more. We are glad to stay at this resort. It was our 3rd time at the hotel. It is always a great experience. Food is exquisite as well. Everything is cooked to perfection- steak, salmon, chicken.
Ashley
2025 年 4 月入住 7 晚
10/10 超赞
Miguel Angel
与配偶出行
2025 年 4 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing property space
Miguel Angel
2025 年 4 月入住 7 晚
6/10 一般
MARCO ANTONIO CERON
2025 年 4 月 27 日
满意:员工和服务
Falta más animación en el hotel y más horas de servicio de alimentación (hay ciertas horas que no hay donde comer en la zona de playa y piscinas)
MARCO ANTONIO CERON
2025 年 4 月入住 3 晚
8/10 还可以
Aleksandar
与家人及幼儿出行, 与家人出行
2025 年 4 月 26 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
It is an old property. Outside and inside the room smell was bad. Staff was amazing