I feel bad leaving a negative review but
This was such a poor experience, I feel like people with young kids need to know. We were a group of 11. 3 families with a total of 6 adults and 5 kids, 2 under 2 years old. I don’t want a generic response from the resort, I just want young families to know.
Pros
- Nice large rooms
- Staff are friendly.
- Nightly entertainment is better than most resorts, the kids liked it.
- Beach is cleaner than most resorts
Cons
- Food poisoning in our group on two separate days. When we let the manager know they said “food poisoning does not exist on this resort”.
- Food even without food poisoning is well below average for resort food. Not much selection and very little for kids.
- A la carte reservations were all very late, even if you get to the reservation counter as soon as it opens. Difficult with young kids and impossible to have a group dinner with our group of 11.
- The pirate ship pool was open the first day and we spent the whole day in it and was closed from day 2 to the end of the vacation with no heads up. Our group had 5 young children so we were left to the large pool with nothing for kids. The water park is geared towards big kids and unfortunately our kids didn’t enjoy it.
- Staff opened our room door even with the do not disturb sign on. I was changing in 2/3 of the instances. This was very uncomfortable.
- Loud wedding right outside our window one night.
- Constantly trying to upsell, it gets tiring.
Bridgette
2025 年 5 月入住 7 晚
10/10
Everything was amazing only one thing need to improve is dinning option and more variety other wise it’s five star the and service n staff are amazing excellent.
Vikash J
2025 年 5 月入住 6 晚
10/10
Very nice hotel room. Great staff that went out of there way to accommodate us when there was a slight miscommunication. Good food options and activities. Clean safe and well maintained. Our son loved the water park...and so did we! We definitely recommend this hotel.
Amy
2025 年 5 月入住 6 晚
8/10
Very nice.
Dave
2025 年 4 月入住 5 晚
8/10
not much to do, beach dirty
Yevgeniy
2025 年 2 月入住 5 晚
4/10
limit access to the pool no one tells me about it . did not refill the drink in my room every time
Yan
2025 年 4 月入住 6 晚
10/10
Family friendly, safe, nice atmosphere, clean and friendly staff.
Amir
2025 年 4 月入住 4 晚
10/10
Bojan
2025 年 4 月入住 7 晚
10/10
Sarah
2025 年 4 月入住 4 晚
8/10
Grandkids enjoyed the pool.
Restaurant Food was disappointing.
Spa was great!
Barbara
2025 年 4 月入住 7 晚
6/10
Schwan
2025 年 4 月入住 6 晚
6/10
Jeaneane
2025 年 4 月入住 4 晚
10/10
The food, staff and overall experience was excellent. The hotel is very family oriented and our kids enjoyed the waterpark, pools and kids club.
We found the rooms could use a bit of updating and some hallway noise was audible in our room. We found the pool lounger saving by the other guests annoying and wished that rule was enforced.
However, these were minor issues and our stay was excellent overall.
Rafal
2025 年 4 月入住 7 晚
10/10
We had a great time!
Jacob
2025 年 4 月入住 9 晚
10/10
Tatiana
2025 年 4 月入住 6 晚
10/10
happy place, replace cushion billiard table
Elmer
2025 年 4 月入住 4 晚
10/10
Jose Manuel Magana
2025 年 4 月入住 3 晚
10/10
Sandra
2025 年 4 月入住 4 晚
10/10
Great family resort !!!
Yana
2025 年 4 月入住 4 晚
10/10
Beautiful architecture incorporating real native vegetation everywhere. Feels like paradise. There’s an absolutely massive koi pond with walkable paths and bridges that are a highlight for my 4 year old. She doesn’t want to leave! Also guests are all very respectful I assume due to the * rating of this resort. For sure any skepticism we had about Mexico and wild Cancun destinations with a child where put to rest at this resort. From arrival to departure we felt safe, welcomed, serviced and most importantly as if we transported into paradise.
Kamil
2025 年 4 月入住 4 晚
10/10
Great property and really good service and the food in all of the restaurants is really terrific. We had the family concierge service add-on which facilitated us being able to eat at every one of the a la carte restaurants that we wanted to over our stay. Not sure if this would have been possible without the family concierge being able to get these openings. All of the restaurants were fully booked several days in advance (especially over prime 6:00-8:00) dining hours. Getting good spots at the pools is an early-morning competition with folks putting towels out at 5:00 and 6:00am and leaving them all day. I didn’t love this.
Edwin Charles
2025 年 3 月入住 9 晚
10/10
A great hotel, we would go back. If you are looking for peace and quiet don’t go there, it’s a family destination. The biggest downside is the food… appart from the restaurant you can reserve the food at the buffet isn’t great. We had a Concierge and it was great