This was our 4th Riu palace visit, and twice to this Riu palace Riviera Maya. Had a couple minor glitches this time but most were taken care of immediately. The first glitch being, this was our 33rd anniversary and i sent two emails in regards to that. But when we arrived we were given double beds! However, when we went to the front desk to inquire about that, Daniella, a rock star, fixed the situation immediately and happily!! We were so grateful for her, her promptness, her smile and excellent attitude. Also, after our encounter with Daniella, we came back to our room, two nights with happy anniversary acknowledgement and treats! But, our amenities, the mini and alcohol bar was never replenished for the rest of our stay. That was disappointing but of course we were able to get by without, it just would have been nice! We love the Riu palaces and will continue to stay at these properties and look forward to exploring more locations with Riu!