Sandos Caracol 自然度假村及水上乐园全包有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

Sandos Caracol 自然度假村及水上乐园全包住宿费用是多少？

截至 2025 年 8 月 28 日，我们找到的Sandos Caracol 自然度假村及水上乐园全包 2 位成人 1 晚最低价是 US$233.69（不含税费），入住日期是 2025 年 9 月 1 日。这个价格基于我们在过去 24 小时内找到的，未来 30 天的最低每晚房价。价格可能会有所变动。选择您需要住宿的日期，可以看到更加准确的价格。

Sandos Caracol 自然度假村及水上乐园全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Sandos Caracol 自然度假村及水上乐园全包的停车费是多少？

该住宿免费提供自助停车。

何时可在Sandos Caracol 自然度假村及水上乐园全包办理入住？

开始办理入住：15:00；停止办理入住：23:30。在限定时间内可安排延迟入住。

何时可在Sandos Caracol 自然度假村及水上乐园全包办理退房？

退房时间为正午。延迟退房会收取费用（视客房供应情况而定）。

Sandos Caracol 自然度假村及水上乐园全包提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、帆船运动等等。

Sandos Caracol 自然度假村及水上乐园全包的地址在哪里？

这家海滩住宿位于科拉索尔，毗邻高尔夫球场，距离大郊狼高尔夫球场和第五大道不到 5 公里。而且，距离昆塔阿莱格里亚购物中心和中央广场不到 15 公里。

Sandos Caracol 自然度假村及水上乐园全包

Q: Sandos Caracol 自然度假村及水上乐园全包允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: Sandos Caracol 自然度假村及水上乐园全包的停车费是多少？

该住宿免费提供自助停车。

Q: 何时可在Sandos Caracol 自然度假村及水上乐园全包办理退房？

退房时间为 正午。延迟退房会收取费用（视客房供应情况而定）。

6/10 一般

Megan

与家人及幼儿出行

2025 年 8 月 27 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

The experience was overall ok. I loved the animal sightings and the staff was friendly. My issue was the food was ok and my rooms sliding door latch was broken. Rooms are small also. But this is a kid friendly place so that’s always a plus 👍

2025 年 6 月入住 5 晚

4/10 很差

Eda

与家人及幼儿出行

2025 年 8 月 26 日

不满意：服务设施

Very disappointing!!!!! Oussed off staff who don’t want to help you, limitations on restaurants, hard to get reservations, not good drinks, moody bartenders, dirty pool (smaller than it looks), seaweed in muggy beach and small beach. Very disappointing!!!!

2025 年 8 月入住 6 晚

10/10 超赞

Damian

与家人出行

2025 年 8 月 26 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Improved beach area comparing to the past visit. Food not the greatest but decent. Love that they decided to keep the one small restaurant/pub open whole night! Too bad they didn’t utilize Italian and Mexican reataurant…

2025 年 7 月入住 7 晚

2/10 糟糕

Eder

与家人及幼儿出行

2025 年 8 月 21 日

不满意：服务设施，员工和服务

Mi peor All Inclusive y la peor opción. Llegando a las 9 pm y no hubo quien me ayudara con mis maletas. Tardaron 1 hora en hacerme el check inn y cuando quise cenar me dijeron que no había servicio de restaurante hasta las 11 pm (en el nido que solo ofrecía tacos). Les dije que entonces me vendieran algo por room service para que mis niños cenaran y no quisieron. Me preguntaron cuál era mi plan (parques, visitas, etc) y les comenté que el martes antes de mi regreso estaría en el hotel para disfrutar con mis hijos el hotel y JAMÁS me dijeron que el martes no habia Aqua park que era la razón por la cual había escogido este hotel por lo que se me arruinó mi estancia. La comida X como cualquier buffet barato. El lunes llegamos de tour por Xcaret cansados y al llegar a la habitación no la limpiaron ni rellenaron frigobar. El día de hoy miércoles en nuestra salida se fue la luz y no había aire acondicionado en ninguna parte. El hotel si tiene áreas muy padres y muy eco pero se camina muchisisisisisisisimo dentro del hotel y se pierde muchísimo tiempo. Desde la llegada pedí que arreglaran la caja fuerte por que no estaba funcionando y jamás fueron. Me enviaron una botella de espumoso “caliente” y les pedí hielos que nunca llegaron por lo que terminé dejando su vino en el tocador. Jamás regresaría.

2025 年 8 月入住 4 晚

8/10 还可以

Pedro Antonio Ledezma

与家人及幼儿出行

2025 年 8 月 19 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Todo muy bien, solo en la parte del aqua park el piso es muy aspero lo que ocaciono que niños pequeños se raspen pies o rodillas.

2025 年 8 月入住 4 晚

10/10 超赞

Liliana

与家人及幼儿出行

2025 年 8 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Todo super bien ☺️

2025 年 8 月入住 4 晚

10/10 超赞

Marty

2025 年 8 月 17 日

满意：清洁度、员工和服务、住宿条件和设施

Always a amazing hotel

2025 年 8 月入住 6 晚

8/10 还可以

Dimas

与家人出行

2025 年 8 月 15 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Only one option for buffet dining not very convenient for long stays

2025 年 8 月入住 5 晚

8/10 还可以

Ashley Anna

与家人出行

2025 年 8 月 13 日

满意：员工和服务，清洁度

不满意：住宿条件和设施

Pool was extremely cloudy and dirty for 3 days. Only breakfast option was a buffet that you had to wait in long lines for eggs/omlets. Buffett at any time of day was not restocked quickly or plentifully. Restaurants were good. Rooms were kept very clean, beds comfortable. Lots of hang out areas throughout property. Would go again.

2025 年 8 月入住 6 晚

10/10 超赞

Theodore

2025 年 8 月 12 日

满意：清洁度、员工和服务、住宿条件和设施

The yoga teacher - Iván - is amazing. The food is great - there are so many options you’ll be sure to find something you love at every meal. We had a great time in a beautiful place!

2025 年 8 月入住 9 晚

8/10 还可以

Brandon

与家人出行

2025 年 8 月 12 日

满意：清洁度、服务设施、住宿条件和设施

Our family loved our stay overall. The grounds were spectacular and it was amazing seeing all of the wildlife everywhere. Restaurants were pretty good (la riviera being our favorite). I’d skip hibachi next time but it was fun nonetheless. All around I expected the food to be worse based off of the reviews but I thought it was actually decent. We were disappointed the Mexican restaurant was closed, as well as the Italian and we weren’t able to get a reservation the last night we were there. The shows/talent each night are great, they even performed one near an actual Mayan ruin that is on the property. The theater was also impressive. Rooms were updated and cleaned every day. They did a good job managing the sargasso compared to other parts of the beach. It is a lot to walk since the grounds are so big so be prepared for that. We didn’t even get to see everything and we were there 6 days!

2025 年 7 月入住 6 晚

4/10 很差

Karla Alejandra

2025 年 8 月 11 日

满意：清洁度、员工和服务、住宿条件和设施

Contratamos sll inclusive y la realidad es que no lo incluye, nos hospedamos 2 noches y 3 días y me comentaron que los restaurantes de especialidad no podíamos reserva, si no partir de la estancia 3 noches ....eso no lo sabíamos....además tampoco incluía servicio a la habitación.....la comida y bebidas dejan mucho que desear........como en la mayoría de hoteles......la atención del personal muy amable..pero si nos dejó con el trago amargo de que no lo incluyen todo......

2025 年 8 月入住 2 晚

8/10 还可以

Jen

与家人及幼儿出行

2025 年 8 月 11 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Resort was great we felt like we were in a jungle and had monkey sightings almost daily. Food and Drinks overall was just ok (probably better if you ate lots of meat) but overall experience was wonderful. We had a great time with our 4 year old and loved having a seperate room for him. Just beware of the timeshare sales people if you ask a question about the property they try to trap you into a presentation.

2025 年 8 月入住 7 晚

6/10 一般

Hejin

与家人及幼儿出行

2025 年 8 月 11 日

满意：住宿条件和设施，清洁度

不满意：员工和服务

The property is beautiful, and the water park is small but fun. Unfortunately, the service was disappointing. At check-in, several employees were chatting behind the desk instead of helping us. We were only assisted after a manager stepped in and assigned us to someone. Food quality was poor. While presentation looked nice, the taste was bland. The worst was at their reservation-only restaurant, Reviera — beautiful setting but by far the worst service and food during our six-day stay. Drinks were a letdown. They used fake fruit flavors, cheap alcohol, and too much sugar. Many smoothies weren’t even blended properly. Other downsides: • Mosquitoes were everywhere — bring repellent. • First day at the beach, the water was dirty and full of brown reef. By day two, it was cleared but still not the tropical blue you’d expect. • Towel service closed at 5 p.m., and many drink stations closed at 3 p.m., which is inconvenient for a 24-hour resort. • No toothpaste in the rooms, but oddly they provided shoe shine sponges and sewing kits. • Across our three rooms: one had no blow dryer, two had no hand soap or lotion, and one had a broken coffee machine. This resort has a stunning location, but the food, drinks, and service need serious improvement.

Best pic I have of the pile of brown reef by the shore

2025 年 7 月入住 7 晚

2/10 糟糕

jessica

2025 年 8 月 10 日

Not Worth the Hype – Needs Major Improvements We booked a week at Eco Sando in Cancun expecting plenty of family activities and entertainment. Instead, we were met with slow check-in (took an hour), poor food quality, and unmotivated service. The waterpark had only three large slides, and most attractions — Segway, river, cenote, and waterpark — closed by 5 p.m. My teenage sons had very little to do. Evening entertainment was minimal and ended early; the Michael Jackson show was decent, but other events like the “all-white” beach party were repetitive and ended by 10 p.m. For a vacation spot, everything felt like it shut down too soon. The 90-minute timeshare pitch also ate into our vacation time. We shared our concerns with staff, but overall, this resort needs better food, service, variety, and later hours before it can truly be called a family-friendly destination.

2025 年 8 月入住 4 晚

4/10 很差

Kevin

2025 年 8 月 10 日

不满意：住宿条件和设施，员工和服务

My family and I signed up for the all inclusive experience. Here's a breakdown of how I rate our experience: Basic hotel standards (cleanliness, stocked items, quality of sheets & pillows, etc): They did have a clean room, dinged up furniture (which we didn't mind), moldy smell (we aired out the room). Customer Service: The front desk, cleaning staff, drivers, waiters, were all very helpful and very hard working. However, the sales people from the resort were exhausting. We arrived at 5pm and checking in took about an hour. We were excited to start our vacation when we were held at the lobby an additonal hour to "go over

2025 年 8 月入住 4 晚

6/10 一般

Silvana Leticia

与家人及幼儿出行

2025 年 8 月 10 日

满意：清洁度

不满意：员工和服务

El lugar es muy lindo, se conserva la naturaleza. Sin embargo, los restaurantes son muy limitados, el Personal no es amable en su mayoría. Es muy poca la capacidad de los restaurantes para la cantidad de gente que se recibe y solo uno está abierto!

2025 年 7 月入住 3 晚

6/10 一般

Fritz

2025 年 8 月 9 日

满意：清洁度

不满意：住宿条件和设施

The pace was ok but the food quality was average.

2025 年 8 月入住 5 晚

2/10 糟糕

Fanny

与家人出行

2025 年 8 月 9 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Disappointing Family Vacation Experience at Eco Sando, Cancun My family and I stayed at Eco Sandos in Cancun for a week, hoping for a fun and relaxing vacation. We chose this resort because it was advertised as having a variety of activities for children and adults. Unfortunately, our experience did not meet expectations. Upon arrival, check-in took nearly an hour, which set a poor first impression. The quality of the food at the restaurants was disappointing, and the service was slow and inattentive. Servers seemed unmotivated, and overall hospitality was lacking. The waterpark offered only three large slides, with the rest geared toward very young children. My two teenage sons found there was little for them to do. The few activities available, Segway rides, the river, cenote, and waterpark all closed by 5 p.m., which felt unreasonably early for a vacation destination. For adults, live entertainment was minimal. The Michael Jackson show was enjoyable but ended early, as did the following night’s dance performance, which concluded by 10 p.m. The “all-white” beach party lacked energy, played the same music as earlier in the week, and also ended early. For a vacation setting, we expected events and attractions to run later into the night so guests could make the most of their stay. The 90-minute timeshare presentation significantly cut into our vacation time. We shared our feedback directly with Raul, who facilitated the session, expressing that improvements in service.

2025 年 8 月入住 4 晚

6/10 一般

erwin，cancun

与家人出行

2025 年 8 月 9 日

满意：清洁度

Divertido para los niños pero falta un poco de ambiente y las ubicaciones muy confundido por que no te explican el mapa y como somos locales ni el belboy nos quiso llevar ala habitacion y el chat de la app mande mensaje para preguntarle por un restaurante y me contestaron 3 horas despues y con fundidos de huesped y la habitacion la camarista ana nos atendio super la habitacion asta elefantes iso con las toallas

2025 年 8 月入住 3 晚

8/10 还可以

Maylin

与家人出行

2025 年 8 月 8 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Muchos mosquitos deberían de ponen más estaciones con repelente.

2025 年 8 月入住 4 晚

10/10 超赞

IRLANDA BERENICE

2025 年 8 月 8 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

excelente

2025 年 8 月入住 2 晚

10/10 超赞

Fernando Rodolfo Sánchez

2025 年 8 月 6 日

满意：清洁度、员工和服务、住宿条件和设施

Hermoso hotel

2025 年 7 月入住 3 晚

8/10 还可以

Ramon Valente Anchondo

2025 年 8 月 4 日

满意：清洁度、员工和服务、住宿条件和设施

el cenote tiene lama, y huele mal

2025 年 7 月入住 3 晚

10/10 超赞

Beatriz

2025 年 8 月 4 日

2025 年 7 月入住 4 晚

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Sandos Caracol 自然度假村及水上乐园全包

Sandos Caracol Nature Resort & Water Park All Inclusive

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