桑多斯普拉卡尔全包式酒店有游泳池吗？

是的，此住宿设有8 个室外游泳池和儿童游泳池。

桑多斯普拉卡尔全包式酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

桑多斯普拉卡尔全包式酒店的停车费是多少？

该住宿免费提供自助停车。

何时可在桑多斯普拉卡尔全包式酒店办理入住？

开始办理入住：15:00；停止办理入住：23:30。在限定时间内可安排延迟入住。

何时可在桑多斯普拉卡尔全包式酒店办理退房？

退房时间为正午。延迟退房会收取费用（视客房供应情况而定）。

桑多斯普拉卡尔全包式酒店提供前往机场的班车吗？

是的，提供机场班车。每人费用：MXN 2100。

桑多斯普拉卡尔全包式酒店提供全包式服务吗？

是的，这是全包式住宿。包括所有餐饮，活动包括：浮潜、划皮艇、帆船运动等等。

桑多斯普拉卡尔全包式酒店的地址在哪里？

这家普拉亚卡住宿依傍着海滩，距离夏曼哈鸟园、Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和卡门大道不到 5 公里。而且，距离普拉亚德尔卡曼海运码头和第五大道不到 5 公里。

桑多斯普拉卡尔全包式酒店点评、优惠和照片 2025

Q: 桑多斯普拉卡尔全包式酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 桑多斯普拉卡尔全包式酒店的停车费是多少？

该住宿免费提供自助停车。

Q: 何时可在桑多斯普拉卡尔全包式酒店办理退房？

退房时间为 正午。延迟退房会收取费用（视客房供应情况而定）。

街区简介

桑多斯普拉卡尔全包式酒店地处卡曼海滩的普拉亚卡，邻近主题公园，并且位于海滩。如果您的日程安排包括外出活动，Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和普拉亚德尔卡曼海运码头肯定值得一逛，若对购物情有独钟，可以前往卡门大道和第五大道。带孩子一起旅行？切勿错过夏曼哈鸟园。您可就近选择水肺潜水、帆伞运动和帆板运动，体验该地区的水上游乐活动，或者选择极限跳伞，体验优美的户外风景。

访问我们的卡曼海滩旅行指南

8/10 还可以

Mariela

与家人出行

2025 年 8 月 12 日

满意：清洁度、服务设施、住宿条件和设施

It was clean but the workers were not very helpful. We were lied to on more than one occasion. We asked Raul from transportation if he could take me to the Loby instead of leaving me at the shuttle station where the excursion picks up and he said NO that he had something else to take care of. I walked to the Loby and Raul was there hanging out with the luggage guys and 10 minutes later he had his backpack on ready to go home.. On the first day we arrived nothing was explained to us. It was terrible service from the Loby check in man.

2025 年 8 月入住 4 晚

8/10 还可以

Edith Patricia Osorno

与家人出行

2025 年 8 月 11 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

La comida es variada, solo reserva las cenas desde el momento que llegas, vale la pena

2025 年 8 月入住 3 晚

2/10 糟糕

MariLuz

与家人及幼儿出行

2025 年 8 月 10 日

不满意：清洁度、员工和服务、服务设施

I didnt like any of it. Upon arrival the check in girl was rude and made a comment to her friend about us, not knowing I speak Spanish. Then they gave us a room which was not the right room. I payed for a private pool and we did not get that. I asked amd they said the room i wanted sas unavailable unless I took it with no air conditioning. They said if one became available they would let me know, never heard from them. They put my family and I all the way in a corner, far away from everything. The bracelet/key to our room didnt work 3 time's which we had to walk ALL the way to the lobby to get it fixed and in the end it was the door that didnt work. Impossible to make dinner reservations and the food is not good, at all! Bars close very early! Overall not a good experience, would never return to this hotel. Avoid if you can!

2025 年 8 月入住 6 晚

8/10 还可以

Jose

与家人出行

2025 年 8 月 10 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

It was good but the pool needs to be cleaned more and the staff is to much trying to sell you timeshare. I don’t like that

2025 年 8 月入住 3 晚

6/10 一般

Michael

与家人及幼儿出行

2025 年 8 月 10 日

Pools were extremely dirty. No hot water for showers for the 6 days we were there.

2025 年 8 月入住 6 晚

2/10 糟糕

Jennifer Sandra

2025 年 8 月 8 日

满意：清洁度、服务设施、住宿条件和设施

不满意：员工和服务

Our room had to change twice; once because the room i requested in reservation was unavailable and second time the room was not clean by check in. By the time we got into a room it was 4 pm. Also keep all receipts of purchases until you leave resort. They said i never paid my seek and go excursion when i got there and i know i did even when i showed transaction They couldnt find the receipt on there end so i got charged twice. And toward the ending of the night there so many people trying to get on the shuttle and there is only one that is running which is time consuming especially because you do need to get on the shuttle due to the resort being huge, expect to wait for a while unless you get on the shuttle super early or super late in the evening times.

2025 年 8 月入住 3 晚

4/10 很差

Gustavo Sebastian，Rio Gallegos

与家人及幼儿出行, 与家人出行

2025 年 8 月 8 日

满意：员工和服务

不满意：住宿条件和设施

No hot water in a week, drainage problems in public restrooms, bad building maintenance... a shame..

2025 年 8 月入住 6 晚

2/10 糟糕

Ricardo

与家人出行

2025 年 8 月 7 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Mold everywhere, dirty, old

2025 年 7 月入住 4 晚

4/10 很差

Roxana

与家人及幼儿出行

2025 年 8 月 6 日

不满意：员工和服务

Only the buffet was good . The restaurants that you needed to make reservation were terrible and definitely not worth it. The transport was a rip off because the butler will say one price and by the time you enter the taxi they were adding you another 100 pesos extra . In the final days of the stay was NO HOT WATER and no PRESSURE / we had to shower in cold water

2025 年 7 月入住 5 晚

6/10 一般

Socorro

与家人出行

2025 年 8 月 4 日

满意：清洁度

Checking time took way to long, front desk person upgraded my room, to a platinum tower, room assigned, was in poor condition, bathroom room had a major water leak molding, bedroom walls were also moist with some mold air conditioning not working,, reach front desk they sent maintenance, too way to long to finally get a different room assigned to my family past 8:20pm !!

2025 年 7 月入住 4 晚

4/10 很差

Azalia

与家人及幼儿出行, 与家人出行, 与配偶出行, 团体旅客

2025 年 8 月 3 日

满意：清洁度

不满意：员工和服务、服务设施、住宿条件和设施

I would rate this resort 3.5 stars at most. The rooms are spacious, some may comment that it is out of date, I would disagree. It has a Spaniard vibe. However there is never any hot water. Food: we were there for 5 days and could never get into the specialty restaurant that is included (besides the buffet) without having to call and argue with the front desk to get us in. We managed to get into two but that was after hours of discussion and one not even being the restaurant we requested. What was more disappointing is the restaurant were always empty , yet always “booked”. We came with a wedding party and requested if we can reserve a dinner where we all can join in one of the speciality restaurants and nothing was accommodated. The food is average. You get two bottles of water and they do not give you any more even when I’ll request it. We did the romantic spa package. They greeted us horribly and gave us a look. The massage was average. The jetted tub that was included was cold water. The elevators were broken the whole trip, the shows were average. We loved the animals around the resort and the greenery. We loved the bike tour with Jessica. She was informative and sweet. The rooms were cleaned when requested. If I were looking for a 5 star resort in playa de Carmen, I wouldn’t come back to this resort.

2025 年 7 月入住 4 晚

6/10 一般

Kiem Ba

2025 年 8 月 3 日

满意：员工和服务

Food options

2025 年 7 月入住 5 晚

8/10 还可以

Hector

与家人出行

2025 年 8 月 2 日

满意：清洁度

This hotel is big, needs to walk about 10 minutes to the beach. The pools and rooms are broken into three sections. Family (furthest out from the beach), adults only/Haciendas/timeshare and Family VIP (extra charge for upgrade) beach front and main pools. The walking gets old after a couple of days. Most of the staff was great with a few exception (pool bar) at the main pool and the photo guy (Arab) they hate their job and their customer service sucked. We stayed at the family area and we were put next to a very noisy family they were kids running and yelling without adult supervision after 11 pm everyday and we call for help and nobody answer. Room service food is limited and below average. Overall we had a good time and will stay here again but knowing what to expect will be easier to manage (pay extra and stay beachfront) so teenagers don’t complaint bruh. We didn’t dine here due to the long list for reservations.

2025 年 7 月入住 7 晚

10/10 超赞

Cindy

与家人及幼儿出行

2025 年 8 月 2 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

My family and I love the place , it had nice things to do,good entertainment, and good options for food

2025 年 7 月入住 3 晚

2/10 糟糕

Rosalva

与家人出行

2025 年 8 月 2 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

Don’t recommend.

2025 年 7 月入住 3 晚

8/10 还可以

Ingrid Vanessa

与家人出行

2025 年 8 月 1 日

满意：服务设施

2025 年 5 月入住 5 晚

4/10 很差

Mario

与家人及幼儿出行

2025 年 7 月 31 日

满意：服务设施

不满意：住宿条件和设施

The Staff was real informative and friendly. Especially the waiters at the restaurants. We were happy when we arrived that they offered us a free upgrade to a bigger room (Hacienda). Unfortunately the room smelled like mold. I woke up during the night our first night and found the asile and around the king bed had water all over the ground. My luggage and a few other things got completely wet. There seemed to be an issue with the AC. When we called about the issue to guest services they assured us a fix to the problem and never heard back until my wife called back at the end of the Second night. Their solution was to have the cleaning crew put 3 garbage cans underneath the water drops. On the third night they sent a repair man out while we were all getting ready for lunch and I asked him if he could wait while we got ready he seemed upset. My wife called to see if we could get moved to a different room but we never heard back until our last night st the resort. We mentioned this to the service desk as we were checking out and they honestly didn’t seem to care. It’s inexcusable to have to deal with these issues. You plan and pay to go on a vacation and these issues are the last thing that are on your mind to have to deal with. I’m being generous giving 2 stars. My wife wanted me to give 1 star. Only reason I gave 2 is because the staff at the restaurant were great!

2025 年 7 月入住 3 晚

8/10 还可以

Ashley

2025 年 7 月 31 日

满意：清洁度、员工和服务、住宿条件和设施

Beautiful location & good service

2025 年 7 月入住 3 晚

4/10 很差

Luca，Naples

与家人出行

2025 年 7 月 30 日

满意：员工和服务

不满意：住宿条件和设施，服务设施

Hotel is outdated. The train to take you around was only one and you wait long time to move around.

2025 年 7 月入住 5 晚

8/10 还可以

ramdai

与配偶出行

2025 年 7 月 29 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

While property is on older side, its kept clean. The down side is the patio door was bolted shut. Still like it overall.

2025 年 7 月入住 3 晚

10/10 超赞

Raul

与家人出行

2025 年 7 月 24 日

满意：清洁度、员工和服务、住宿条件和设施

The resort has everything you need. Great family place with something to do for everyone. Nice place to walk through too. Natural wildlife roams freely!

2025 年 7 月入住 5 晚

10/10 超赞

Amanda

2025 年 7 月 23 日

满意：清洁度、员工和服务、住宿条件和设施

2025 年 6 月入住 7 晚

8/10 还可以

Joven P

与家人出行

2025 年 7 月 21 日

Nice

2025 年 7 月入住 3 晚

8/10 还可以

Reinaldo

与家人出行

2025 年 7 月 20 日

满意：清洁度、服务设施、住宿条件和设施

Property, food and amenities were good, service could have been better.

2025 年 7 月入住 4 晚

10/10 超赞

Jermaine

与家人出行

2025 年 7 月 18 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2025 年 7 月入住 3 晚

更低价格等您来

桑多斯普拉卡尔全包式酒店

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街区简介

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桑多斯普拉卡尔全包式酒店

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