Q: 桑多斯普拉卡尔全包式酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

Q: 桑多斯普拉卡尔全包式酒店的停车费是多少？

该住宿免费提供自助停车。

Q: 何时可在桑多斯普拉卡尔全包式酒店办理退房？

退房时间为 正午。延迟退房会收取费用（视客房供应情况而定）。

Q: 桑多斯普拉卡尔全包式酒店提供全包式服务吗？

此住宿的部分房价计划为全包式。

桑多斯普拉卡尔全包式酒店有游泳池吗？

是的，此住宿设有8 个室外游泳池和儿童游泳池。

桑多斯普拉卡尔全包式酒店允许宠物入住吗？

不可以，该住宿不允许宠物入内。

桑多斯普拉卡尔全包式酒店的停车费是多少？

该住宿免费提供自助停车。

何时可在桑多斯普拉卡尔全包式酒店办理入住？

开始办理入住：15:00；停止办理入住：23:30。在限定时间内可安排延迟入住。

何时可在桑多斯普拉卡尔全包式酒店办理退房？

退房时间为正午。延迟退房会收取费用（视客房供应情况而定）。

桑多斯普拉卡尔全包式酒店提供前往机场的班车吗？

是的，提供机场班车。每人费用：MXN 2100。

桑多斯普拉卡尔全包式酒店提供全包式服务吗？

此住宿的部分房价计划为全包式。

桑多斯普拉卡尔全包式酒店的地址在哪里？

这家普拉亚卡住宿依傍着海滩，距离夏曼哈鸟园、Playacar Golf Club (普拉亚卡尔高尔夫俱乐部)和卡门大道不到 5 公里。而且，距离普拉亚德尔卡曼海运码头和第五大道不到 5 公里。

8/10 还可以

Ivette

与家人出行

2025 年 6 月 26 日

满意：清洁度

La comida en general es buena, el espectáculo de noche bastante bueno, tienen muy buena playa, sin embargo el complejo ya es viejo. Tienen la alberca de los “VIP” en donde están todo los animadores pero no está abierta a todos en las otras albercas no hay animación, los toboganes son mucho más pequeños de como lo describen, si vas por los toboganes no es opción.

2025 年 6 月入住 7 晚

6/10 一般

Jenina Lynn

2025 年 6 月 23 日

I was disappointed with some of the staff, the night shift that watches people on the beach tookour sandles then acted like they didnt understand us. We spoke with the service center snd they didnt have time to go look at lost snd found then told us they didnt have them.. it was about 80. Worth of shoes..

2025 年 6 月入住 7 晚

2/10 糟糕

Timothy

与家人出行

2025 年 6 月 23 日

满意：清洁度

不满意：服务设施

DO NOT STAY HERE! I’ve traveled to over a dozen all inclusive resorts all along Riviera Maya. The service at this resort lands it at the bottom of the list. Service: with a few exceptions at Guest Services (young man and older woman) it was routinely awful. Check in was painfully slow as they still do much of it by paper and stapler lol. They didn’t explain anything didn’t give you any info or help. Without a doubt the low point of the trip was the check out. JOSUE is the main reason I’m writing this review. I lost a towel card the first hour I was there, guest services said no problem they would replace it. I never followed up (my fault). At check out even though the sign says $450 mxn for lost towel card (approx $23 USD) he wanted to charge me $50USD. He said the $450 mxn is only pesos. That the credit card machine only charges USD, which is a lie because I paid the eco resort fee in pesos on my card at check in. When I refused to pay he called security and said we couldn’t leave. He was threatening to hold me hostage. I asked to speak to manager and after ten minutes of Jesus the security guy eyeing me up at one point trying to stop me from going to car, the manager removed the charge. Do yourself a favor, there are nicer resorts, better organized, better or equal food, with much better customer service. Spend your money somewhere you will be appreciated.

2025 年 6 月入住 3 晚

8/10 还可以

Barron

2025 年 6 月 22 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excellent property and nice staff. Food is average

2025 年 6 月入住 3 晚

10/10 超赞

Joe Dale

2025 年 6 月 21 日

满意：员工和服务

Our stay was good, but the water pressure was low for taking showers and it was hard to get reservations for the restaurants there at the Sando's. The worst thing was the elevator was broken 😫 But overall we loved it !! 😍 love Mexico 🇲🇽

2025 年 6 月入住 4 晚

8/10 还可以

Hannah，Lamar

2025 年 6 月 18 日

满意：清洁度、服务设施、住宿条件和设施

Property was larger than I've stayed at before. Compared to some of the smaller resorts I've stayed at they didn't have near the coordination of activities to participate in. No list of anything was given at checkin. Somehow your just supposed to know what they offer and when. Didn't find out till our last 2 days of some of the options and even then no hours of operation are available. We really enjoy volleyball and that was almost non-existent. I think they can do a better job with activity coordiantion and making people aware of what is available and what hours of operation are. Also pools are not cleaned very well.

2025 年 6 月入住 5 晚

6/10 一般

Lizett

与家人及幼儿出行, 与家人出行

2025 年 6 月 18 日

不满意：服务设施

We recently stayed at this resort with a group of 11 people, and unfortunately, our experience was far from what we expected. From the moment we arrived, the staff was not friendly or helpful. We were repeatedly told that many of the issues we encountered were due to it being the resort’s “low season” a poor excuse when guests are still paying full price to enjoy amenities now, not in the future. Many of the resort’s amenities were closed or unavailable, which was incredibly frustrating. The pool bar and in the kids’ pool was shut down, forcing us to leave the area and wait in long lines elsewhere just to get a drink… a major inconvenience when you’re trying to relax with children. Room service was disappointing, with the food being barely edible, and our room ran out of water multiple times. On top of that, most bartenders and waitstaff had poor attitudes and were not welcoming at all. The one bright spot during our stay was the housekeeping staff the ladies who cleaned the rooms were efficient and kept everything spotless. Also, the entertainment team by the pool deserves a big shoutout. Allan, Julie, and a young lady from Veracruz went above and beyond to make activities fun and engaging. They were the only reason we were able to enjoy any part of our time there. Sadly, this resort completely missed the mark for us. With the lack of service, attitude from staff, and limited amenities, we would not recommend it to others, and we certainly won’t be returning.

2025 年 6 月入住 5 晚

4/10 很差

AMY

与家人出行, 团体旅客

2025 年 6 月 15 日

满意：清洁度

不满意：员工和服务

I'm not one to post reviews but want people to be aware of the decline of this resort. We stayed at this property in 2010 and loved it. That's why we took our group of 11 back for our son's graduation trip. The resort was nothing like it was back then. The "family" section, which is 17 and under, is at the very front of the resort. In order to get to the beach, main pools, buffet, 3 other restaurants, and the nightly entertainment, you had to take a trolley. The trolley wait times were a joke! One day, we waited over 30 minutes for one. Our stay was Tuesday - Tuesday. Wednesday - Monday we woke with either no hot water or no cold water every single day! We complained to which we were told they were aware of the problem and was working on it. No offer to move rooms, nothing. We found the customer service, and quality of food extremely lacking. On Monday of our stay, the pool by the "family" section was filthy. It had all kinds of debris, including band-aids floating in it. I said something to the swim-up bartenders, to which they said they would call someone. We sat around the pool for 2 hours after that, and no one ever came. If you decide to stay here, I hope you have a better experience than what we did.

2025 年 6 月入住 7 晚

6/10 一般

Marianne

与家人出行

2025 年 6 月 14 日

The hotel itself was very clean. Staff very friendly and helpful. The beach was very dirty. The food was mid. Drinks not very good very bitter. Tasted different in every bar area.

2025 年 6 月入住 5 晚

4/10 很差

Desiree St

与家人出行

2025 年 6 月 13 日

不满意：清洁度、服务设施、住宿条件和设施

Was not clean, food was the same everywhere you went and not good, children water park was closed most of the time we were there.

2025 年 6 月入住 5 晚

4/10 很差

Borivoje

商务旅客

2025 年 6 月 13 日

不满意：清洁度、服务设施、住宿条件和设施

Staff is not helpful Had to wait for hours for room to be ready One of staff members tried to sell me a water on a beach ( in all inclusive hotel )

2025 年 6 月入住 4 晚

10/10 超赞

ryon

与家人出行

2025 年 6 月 12 日

满意：清洁度、服务设施、住宿条件和设施

Great property very big so have your walking shoes awesome beach access and allot of activity without leaving. Food best to have a reservation but there is allot of variety and would not say it was bad at all! We will travel to sandos again

2025 年 5 月入住 3 晚

6/10 一般

Rose

与家人出行

2025 年 6 月 11 日

满意：清洁度

After booking I emailed guest service for the room to be decorated for a birthday and that wasnt done. The first room was horrible smelled like paint or glue fumes so bad. They had to move us to a new room around 10pm cause i was unable to breathe. The restaurants are difficult to get into you need to book like 2 days in advance! I only got into 1 restaurant during my 8 day stay and they took over an hour to bring me my main course. The managers around the resort seemed grumpy but the regular staff was all friendly. Shuttle wait time was long for my kiddos we had to put alot of steps in to navigate from the family side to the buffet and beach. The property was overall maintained pools and landscaping.

2025 年 6 月入住 7 晚

10/10 超赞

Amanda Margarita

与家人出行

2025 年 6 月 9 日

满意：清洁度、服务设施、住宿条件和设施

Property is very well cared for and the staff is very attentive. The property is large and the walk from room to buffet can be 15 minutes. However they will offer to upgrade you for $1000 to an ocean Front room. You can’t get a reservation at any of the restaurants because the hotel prioritizes the club level guests first. Ocean front swimming is great, pools are large and bartenders are quick. Rooms are large but outdated. Mini bar was only restocked one time for a 6 day stay . Room service items are few, but service is quick. $10 cab ride to shopping downtown.

2025 年 6 月入住 6 晚

8/10 还可以

Danielle De

2025 年 6 月 6 日

2025 年 5 月入住 8 晚

8/10 还可以

Aaron M

与家人出行

2025 年 6 月 5 日

满意：清洁度、服务设施、住宿条件和设施

Mostly great

2025 年 5 月入住 7 晚

4/10 很差

Juan Jose

2025 年 6 月 4 日

不满意：员工和服务、服务设施、住宿条件和设施

Hemos tenido mala suerte y el staff estaba como sin ganas y poco serviciales, cero anticipación a todo y demás. La comida no es buena. El Shuttlea la playa la verdad q pasa cada mucho tiempo y no es para nada cómodo. Solo destacaría la limpieza de la habitación.

2025 年 5 月入住 6 晚

10/10 超赞

samir

与家人出行

2025 年 6 月 4 日

满意：清洁度、服务设施、住宿条件和设施

Browning was pretty good, clean

2025 年 5 月入住 7 晚

8/10 还可以

Daisy Bahareh

2025 年 6 月 2 日

满意：清洁度、员工和服务、住宿条件和设施

2025 年 5 月入住 7 晚

10/10 超赞

pauline

2025 年 5 月 28 日

2025 年 5 月入住 3 晚

6/10 一般

Colin

与家人及幼儿出行

2025 年 5 月 20 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Big big property, if you’re not located near beach, it’s a bit of a hike unless you wait for shuttle. Bring a stroller or wagon to get around, the pools and staff were all great - our young kids had fun and enjoyed the kids sections at pool / buffet - some of property needs maintenance (we got stuck in the elevator), and ours wasn’t working - 3 flights of stairs with young kids is an adventure. Again, one of those properties that has different status for the black bands / blue bands and cards for towels (which I really despise) - no one wants your blue towels. Overall pretty good

2025 年 5 月入住 2 晚

6/10 一般

jenna

2025 年 5 月 19 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

We enjoyed our stay. There were some hiccups and recommendations. First, it is almost impossible to

2025 年 5 月入住 6 晚

4/10 很差

peng

2025 年 5 月 19 日

不满意：清洁度、员工和服务、住宿条件和设施

2025 年 5 月入住 6 晚

10/10 超赞

Robert

2025 年 5 月 18 日

满意：清洁度、员工和服务、住宿条件和设施

Had an amazing time, the food is amazing, bars are fantastic. They keep the beach reasonably clean as well. The only issue is the timeshare/condo meeting they invite you to join. They promise it will be 90 minutes, I can take over 2 hours. We had

2025 年 4 月入住 7 晚

8/10 还可以

Chelan，Calgary

与家人及幼儿出行, 与配偶出行, 团体旅客

2025 年 5 月 17 日

满意：清洁度、员工和服务、服务设施

Our stay was overall great! We had a fun time, there was a lot to do and staff was very friendly and helpful. Our room had a leak in the shower which made it very slippery in the bathroom. Wouldn’t have been an easy fix and we would have had to move rooms after unpacking and I wasn’t going to bother. Marks on the mirrors and many elevators didn’t work. Definitely some maintenance issues and the hotel could some renovations in the rooms. I did like the bath tub size, the room layout and the king sized bed. Pools and beaches were awesome. Restaurants were overall good, I was impressed by the quality and variety of food in the buffet. We had amazing food and service in the French and Italian restaurants. I liked how the hotel had various animals like cats, a donkey and a cow. The wild life was super cool to see too!! I would return to this hotel.

2025 年 4 月入住 7 晚

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