Check in was a breeze! Our room was ready when we got there.
Some of the staff were especially awesome, like Eric at the front, Isaac on the transportation carts, and Antonio in Arezzo. They were all 5 stars.
The pros of our stay are the service from the above mentioned, the food at Arezzo, not needing reservations for dinner, and the spacious rooms.
The cons are that the shuttle ended three buildings from where we were, the elevator didn't work for five of our seven day trip and we were on the fourth floor, the fridge was never restocked, the maid never left facial towels even after we asked, the beds were made daily but they didn't clean the room, the locks on the doors didn't work so the Coati let themselves in. The defecated all over the floor and the sofas of the penthouse one evening, got into one of the beds in the small room, and went through the make up bags in the other. Flavors had good food in the morning, but not equipped for so many people, so a lot of the options were scarce, including playes and cutlery. Burgers and pizza at the beach were great. Italian was the best. We ate there 6 nights and the food or Antonio never disappointed.
The weather was windy all week, which drove the seaweed to the beach but the staff were constantly at it, doing their best to keep it clean.
We spent our days at the beach pool. The staff there would remove our towels from our chairs if we left for lunch. The trip was ok. I wouldn't return. There's better for less money.