Where do we start? The disgruntled staff complaining about staffing? A total of 3 different employee conversations overheard. The walls that have no insulation or sound barrier? The ill fitting doors so light permeates the parameter of the door? The TV that has no channels? The Grungy worn-out carpet? The smell in the room?
Let’s get into details.
As we went into the breakfast area to get coffee, the coffee was empty. As my husband asked for help, he was told there was an animal control issue that took precedence. The gal was more concerned about the dog, not the people that were promised a great breakfast or coffee. This held up many of us that were trying to continue our road trip. Her reply was “well, I can push a button.”
Unacceptable.
Check in wasn’t that great either. The male that checked us in, seemed uncaring and basically just putting in his time. As he explained the property, he became more engaged and seemed like he gave at least half a shiz. It is challenging trying to determine who is an employee or not, as there is not any professional identification worn with name tags, etc.
Our room smelled like a wet dog and was so tiny, I am wondering if if booking through Expedia gave us the room nobody wants or are they all this bad? Allowing dogs in your establishment is fine. Not cleaning up after them is disgusting. We paid a lot for this room. It wasn’t worth it.
Best part was the lounge where buying a drink helped us through this stay