The property was what we expected, though it basically could use a refresh. The pool is the centerpiece, and the bottom is ready for a fresh coat of paint. I strongly suggest you add robes if you're using the words "resort" and "spa" in the name of your property. Also, our air conditioning was tough to use because the remote is old and finicky (it took two members of the cleaning staff to get it to work).
Kathleen
2025 年 1 月入住 3 晚
10/10 超赞
troy
2025 年 1 月 20 日
满意:住宿条件和设施,清洁度
OVERALL WAS A GREAT RESPORT WITH AMAZING FACILITIES
troy
2025 年 1 月入住 8 晚
10/10 超赞
AYAKO
2025 年 1 月 10 日
满意:住宿条件和设施,清洁度
AYAKO
2024 年 12 月入住 5 晚
8/10 还可以
Candice
与配偶出行
2025 年 1 月 9 日
满意:服务设施
Our room needed an update but it was decent.
Candice
2024 年 12 月入住 6 晚
8/10 还可以
Sean Richard
与家人及幼儿出行
2025 年 1 月 8 日
满意:服务设施,清洁度
Was a great hotel. F&B was a let down in the quality of thr food.
Sean Richard
2024 年 12 月入住 8 晚
10/10 超赞
Saurabh
2024 年 12 月 29 日
满意:住宿条件和设施,清洁度
Saurabh
2024 年 12 月入住 5 晚
10/10 超赞
Liz
与家人出行
2024 年 12 月 12 日
满意:清洁度、服务设施、住宿条件和设施
We stayed for 3 nights in early Dec 24. We really enjoyed ourselves. The pool was lovely, we loved how you can swim around the pool bar island. The food from the Pool bar was excellent, we particularly liked the Fruit salad and the Karage Chicken. We had a standard room and it was pretty good, very roomy and well appointed.
Liz
2024 年 12 月入住 3 晚
8/10 还可以
Philip Sze-Ming
2024 年 12 月 4 日
满意:住宿条件和设施,清洁度
Philip Sze-Ming
2024 年 11 月入住 4 晚
8/10 还可以
Geoffrey
2024 年 11 月 11 日
Geoffrey
2024 年 10 月入住 3 晚
8/10 还可以
AI
与家人出行
2024 年 11 月 7 日
满意:客房舒适度,清洁度
AI
2024 年 10 月入住 2 晚
2/10 糟糕
Caroline
团体旅客
2024 年 10 月 14 日
满意:服务设施
The first night was great, the smell of chlorine from the internal fountain was overwhelming and made the first floor of the villa smell. The second night was awful with parties on either side of us, I rang the night manager and one side was sorted, then at 1.15am the other villa beside us (wedding party) started yelling and screaming, I rang the night manager again no answer or call back and left a message, this villa partied until 3am.
In morning upon check out the day manager was very helpful and sincerely apologised for what happened only getting 2 hours sleep. But the damage was done and for a family 5 star hotel this was unacceptable.
Caroline
2024 年 10 月入住 2 晚
10/10 超赞
Alain
2024 年 10 月 7 日
满意:住宿条件和设施,清洁度
Alain
2024 年 9 月入住 1 晚
10/10 超赞
tim
与家人及幼儿出行, 与家人出行
2024 年 9 月 30 日
满意:清洁度、服务设施、住宿条件和设施
Had a great time with the family. Spent everyday in the pool. Looking forward to coming back.
tim
2024 年 9 月入住 4 晚
8/10 还可以
Steve
2024 年 9 月 3 日
满意:客房舒适度,清洁度
Steve
2024 年 8 月入住 4 晚
6/10 一般
Philipp
与配偶出行
2024 年 8 月 24 日
满意:服务设施
不满意:清洁度
Very bad housekeeping, couple of times forgot to leave the clean towels, we had to chase it up...The cleaners throw away our bag with food which was sitting on the kitchen bench. Very bad reception and Wi-Fi... Nice pool and spa...
Breakfast was good...friendly staff...Definitely not a 5-star hotel...
Philipp
2024 年 8 月入住 6 晚
8/10 还可以
CARLA
2024 年 7 月 29 日
Gardens, especially around pool, needed maintaining as they were untidy.
CARLA
2024 年 7 月入住 1 晚
10/10 超赞
KRISTARNI,Toronto
2024 年 6 月 22 日
满意:住宿条件和设施,清洁度
KRISTARNI
2024 年 5 月入住 5 晚
10/10 超赞
Gemma
2024 年 6 月 10 日
Gemma
2024 年 6 月入住 3 晚
2/10 糟糕
Channa,ROSEBERY
2024 年 6 月 9 日
不满意:服务设施,清洁度
This might possibly have been one of the worst hotel experiences I’ve had.
- Rooms are tired and dated (doesn’t look refurbished since the 90s).
- stains all over walls, mould, dirt in tile grouts
- no standard hotel amenities like robes or slippers. Couldn’t even find a laundry bag
- car park instructions very unclear and very difficult to find
- missed relaying critical information about road closures between Ports Douglas and Cairns, making airport trip over double the time to get to hotel
The pool is nice albeit laid out in strange manner making it hard to access bar area. Room service and bar was very basic. Overall for their prices this was a complete rip off