2/10 糟糕
Jim Z.
2025 年 6 月 30 日
不满 意：清洁度
1,000 Miles to a Roach Motel
We drove 1100 miles to a vacation home we loved last year. This year, roaches, ants, indifference. We originally booked six months prior, the host promised to honor our prior rate, but couldn’t figure out VRBO system so we were told to pay full price and she’d refund the difference. That refund later became an excuse to dodge all accountability. Weeks before arrival, the home listed at lower rates and had additional discounts, none offered to us. Then came the pests, roaches in the kitchen, bedrooms, floating in the pool. Every morning started with cleaning the kitchen before our child woke up. When we saw a huge roach in the pool, we couldn’t even use it.We reported it calmly. The host's reply “That’s so weird.” No urgency, no apology, and no action, even after we disclosed a serious lung condition and asked about pest control safety. To be clear, the house, pool, the backyard are wonderful. It’s obvious someone poured love into making this home feel like a little heaven. We wish we could have dealt directly with the owners who created that magic. Previous reviews praised the property manager as excellent. We felt the same last year when everything went smoothly. But this year, when we needed real help, we got nothing but a minimal response and no phone call. VRBO's response; “not an infestation,” but, returned service fee and offered a credit that wouldn't cover two nights, if rebooked ourselves, paid all fees again. and, “We’ve resolved it with the host.” But not us!
Jim Z.
2025 年 6 月入住 9 晚