After settling in, I went to take a shower I was mandated to take as part of pre-surgery protocol. When I discovered the shower was blistering hot and no matter how I turned the dial, it remained the same. Also, I had taken a Kleenex and tried to sweep up all the long, black hairs everywhere in and around the tub area. My husband called the front desk and we were given another room, but instead of two queen beds, which we really needed, we were given a king bed. The shower in this room worked but the shower area was filthy like the first had been, with long, black hairs all over the shower walls and floor. I could not sleep in the bed, so the night before my surgery, I was relegated to the floor. Who knows what bugs I picked up? Thankfully, I had to take another shower so hopefully washed them off. The cover to our bed, which I used because my husband had the blanket, smelled like dog. When was it last washed? We were given free parking because of the room change, but that did not make up for all the discomfort we went through during our stay. The receptionist was as helpful as she could be during this time and we don’t discredit her at all. Obviously, this site is not well-managed and housekeepers are not able to finish their jobs. I felt as if we were staying in filth, not a good place to be prior to surgery. I expect more from a Hampton Inn.