If KEX Portland would be more honest about their refund policy, and return my money for a stay that I never received, I might be inclined to give them a higher rating. Otherwise, please be advised that KEX Portland is a dishonest business, even toward its returning customers. After I booked in advance and paid on Expedia, they refused to give me a room or offer a refund.
My first stay here was the night of October 18-19, 2024. Since the location was convenient in Downtown Portland, I reserved a room for a second time for the night of May 23-24, 2025. I showed up on May 23 with my ID but no credit card. They could not allow me to stay without my credit card, nor would they offer me a refund, so I had to sleep in my car that night without getting my money back.
Their general manager told me that too long a time had passed by May 26 for me to receive a refund. I didn't see her message on Expedia because I was in Portland for the Memorial Day weekend and otherwise had no access to Wi-Fi to see her message. Regardless, they also offered me a discounted future stay, but refused to answer further when I inquired about it.
It's bad enough that this is how they would treat a returning customer. But refusing a refund, forcing me to sleep on the streets, and failing to honor a commitment to a discounted future stay are all extremely dishonest and shady business practices. I am posting this so potential travelers won't experience the same thievery from KEX Portland that I did.
