2/10 糟糕
Kristy
2025 年 8 月 26 日
满意：住宿条件和设施，员工和服务
不满意：服务设施
Upon walking into my room, I was blown away by the amount of cannabis smoke smell. It wasn’t faint, it was overwhelming. It made me instantly nauseous. I had to walk back down to the front desk, with all my bags. From the fourth floor. The Front Desk person working, was very friendly the entire experience. However, the second room she gave me, when I went to check in with my key, someone else was already in there. I had to go back down again, with all my bags, from the third floor. The next room she gave me, the keys did not work, so I had to go back down to the front desk again. The final room she gave me, she came up with me, and the keys worked. However, the floor was very dirty, there were shoe prints and multiple boot prints all over the floor. There was no shampoo or soap for any amenities. Just a few towels. So I had to go back down to the Front Desk for the hundredth time. The Wi-Fi wouldn’t work, as she hadn’t changed my room number for my original room number. The AC was not on, any of the rooms that I went in. I understand that’s probably an echo setting idea, but it is over 90° today in Portland and that is unacceptable. It took me an hour and 15 minutes to finally get settled into my room. I would like a refund.
Kristy
2025 年 8 月入住 1 晚