2/10 糟糕
Adam
商务旅客
2025 年 6 月 12 日
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Got a text from the property management to get in to the room.
Access to the property was through an unlocked front door and a room door with a combination lock which was loose and did not work.
Rang the property mobile number and they said turn itleft and right then the code works.
Almost immediately they sent a text demanding another payment of £45 for cleaning services which would be on top of £74 paid up front to Hotels.com. The room had a queen size bed with damp smelly linen and appeared to have been sprayed with a toxic air freshener. Toilet in the hall with no washing facilities and I guess a bathroom somewhere upstairs.
As the room Management continued to send messages and ringing demanding the extra money i felt intimidated as this was not obviously extortion.
I stopped answering and will be making a formal complaint to Hotels.com as I felt unsafe and hardly slept.
Adam
2025 年 6 月入住 1 晚