I was disappointed with my stay at this property for several reasons. First, the mattress in the room had uneven heights, making it uncomfortable to sleep on.
Additionally, I had an unpleasant encounter with a receptionist on December 31st. After checking out, we left our luggage at the hotel and returned later to pick it up. When we politely asked if we could use the restroom, the receptionist responded very rudely, saying that there was no toilet available. It’s hard to believe that a hotel hosting guests doesn’t have a toilet for visitors to use. There was no public restroom nearby, so we had to wait for about an hour to find a place to go. It was extremely frustrating, especially since we had been guests at the hotel for a week.
Furthermore, the attitude of the receptionist was unprofessional and rude when we left our luggage (just one suitcase and one backpack) for a few hours. It felt like we were being treated as if we were asking for something unreasonable. Overall, I was really disappointed with the level of service at this property.
