I read all the reviews regarding this newly upgraded facility and was encouraged. My first issue was that I booked a pet friendly room online and was told that the particular room we reserved was not pet friendly. We had to make last minute arrangements for our dogs that were not ideal. The second, and biggest issue was the fold out couch. I got all my kids ready for bed and unfolded the couch to reveal FILTHY sheets. This made me question all the other linens. On the king sized bed I found black hairs that didn’t belong to us. There were cobwebs hanging from the ceiling and dust coating everything, including the headboard and the door lock. The locks appeared to have been changed, but it looked like someone had tried to pry the door open prior to the upgrade. The last issue was someone else’s hair clip attached to the shower curtain.
The beds were relatively comfortable, but I would not say that our particular room had been remodeled. Their biggest issue is cleanliness. I called the front desk regarding the sheets on the foldout and was brought a new set that I had to change myself. That was not my favorite! I don’t really like touching someone else’s dirty crusty sheets.
Overall, the staff were friendly and helpful but the room was not clean or updated. This will definitely be a one and done stay for us. We should have just left, but moving our large family after a day of driving was daunting.