8/10 还可以
Rasia Juana Paula
与家人出行, 与配偶出行
2025 年 7 月 13 日
满意：清洁度、服务设施、住宿条件和设施
Our stay at Catalonia Riviera Maya was great overall! I went with my family and husband. It was my parents’ first time staying at a resort in Mexico and they had a great time! Personally, this resort was better than the last Mexican resort I booked. I recommend paying extra for Privilege because of the extra perks - worth it! We stayed in one of the Privilege suites which was large and overall well-maintained. Some of the sliding doors seemed to be in need of repair though. Despite this, we were satisfied with the overall condition of the rooms and property. The staff were mostly accommodating and hospitable. Unfortunately, during check-out, we had an unsatisfactory experience. The front desk person who was helping us asked us for the beach towel cards; however, the towel staff that we gave our cards to on our first day didn’t return them to us (so we assumed they keep it and we get new ones later). When we explained this to the front desk staff, he told us to go back to the towel hut (a distant walk from lobby) to recover the cards as it was 30 USD per “lost” card. Our pickup van had already arrived so I told him that we wouldn’t be able to do that but he shrugged, said we were told about lost cards upon checkin (we weren’t) and told us we had to go get them ourselves. The female front desk staff next to him took over, called guest services/the towel hut, apologized, and sent us on our way - we’re thankful for her (didn’t get names but we checked out at 11:50 AM on July 7).
Rasia Juana Paula
2025 年 7 月入住 3 晚
