Wonderful Experience! Already booking my next stay. Rooms, Staff, and Environment makes you not want to leave.
Donovan
2025 年 2 月入住 4 晚
10/10 超赞
Anisley
与配偶出行
2025年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
excellent service and food variety
Anisley
2025 年 2 月入住 3 晚
10/10 超赞
Tyler Lee
与配偶出行
2025年02月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort was perfect with all the amenities and the best food and views from our hotel room!
Tyler Lee
2025 年 2 月入住 4 晚
8/10 还可以
Brian Gregory
与家人出行, 与配偶出行
2025年02月18日
满意:服务设施
Enjoyed the resort a lot! Faculty was crazy nice food great.
Brian Gregory
2025 年 2 月入住 4 晚
6/10 一般
Nagela
团体旅客
2025年02月18日
It should be clearer that this facility is a shared resort with Breathless. Rooms were not cleaned well. The food portions were small. Room service ordered but never came. Some of the workers were very nice and warm. My friends and I enjoyed the open game space with the bar that is available on the breathless side of the property.
Nagela
2025 年 2 月入住 3 晚
10/10 超赞
Christian
与配偶出行
2025年02月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Omg this property was breath taking! And the staff treated myself and my husband like royalty!
Christian
2025 年 2 月入住 5 晚
8/10 还可以
Kierstin Nichole
2025年02月10日
满意:清洁度、员工和服务、住宿条件和设施
Property was beautiful, but for the savings, just stay at Breathless. Everything was on that hotels property and there was no major perk for staying at Secrets.
Kierstin Nichole
2025 年 2 月入住 4 晚
10/10 超赞
Paul
2025年01月30日
Paul
2025 年 1 月入住 4 晚
10/10 超赞
Susan Bailey
2025年01月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Property was beautiful and service was impeccable! Food was great
Susan Bailey
2025 年 1 月入住 7 晚
8/10 还可以
Theresa
与配偶出行
2025年01月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort, more food options at the resort attraction. Quiet and peaceful, great for relaxing without a crowd of ppl.
Theresa
2024 年 12 月入住 7 晚
10/10 超赞
Christian
2025年01月4日
满意:清洁度、员工和服务、住宿条件和设施
Christian
2024 年 12 月入住 4 晚
4/10 很差
Lacey
2025年01月2日
不满意:员工和服务
The service was terrible!!! Definitely not worth the money. Things started off wrong by having to wait more than 30 minutes for someone to take us to our room after checking in. They tried to blame it on it being high season even though it is not. Also, this is a resort, and should be able to service large numbers of people. However, they seemed to be understaffed and poorly managed. Most staff are slow to bring you things that you request. We were never able to use the app to make reservations or order things. We had to request things multiple times or get them ourselves. We were promised a bottle of champagne by a manager for our troubles, which we never received. The dinner buffet was closed without notice on the evening of Jan. 1st. Instead, they had an outdoor semi-buffet with dry overcooked limited items. It was supposed to be open at 6:30, however it didn't open until 7 pm. Several people complained, to which they told people that they could go to one of the restaurants where they would wait 45 minutes. People chose the buffet for convenience, which was not a thing. One of the few people who we thought were nice and attentive in the Spoon café crossed boundaries by holding my hand and kissing my cheek without my permission, which made me feel completely uncomfortable and violated. I never saw any of the other waiters doing this or him doing this to any other guest.
Lacey
2024 年 12 月入住 4 晚
6/10 一般
Barrett Evan
与配偶出行
2024年12月31日
满意:员工和服务
Did not meet expectations. Very disappointing. Food at restaurants was not good, no alcohol other than beer in the room. Not worth the money. They tried to upsell before we even got in our room.
Will take my business elsewhere when I come back to Cancun.
Barrett Evan
2024 年 12 月入住 4 晚
10/10 超赞
Jenny
2024年12月31日
Jenny
2024 年 12 月入住 6 晚
8/10 还可以
Brittany
与配偶出行
2024年12月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I enjoyed my time at Secrets, as I love the brand!
Brittany
2024 年 12 月入住 3 晚
10/10 超赞
Norman Lee,Hayward
与配偶出行
2024年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is a pretty nice mid-level resort. I enjoyed the level of service, how clean things were and just the general vibe. My favorite part was being able to walk to the Breathless side of the resort for more of a party vibe if I wanted.
Norman Lee
2024 年 12 月入住 4 晚
8/10 还可以
Sarah E
与配偶出行
2024年12月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing except the bed. The mattress was horrendous
Sarah E
2024 年 12 月入住 5 晚
8/10 还可以
monica
与配偶出行, 团体旅客
2024年12月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We came to celebrate our 20th anniversary and loved our experience. Loved our swimout room although it did have a bit of a moldy smell inside the room, not sure why that was because the room and surrounding areas inside and out were well maintained and clean and beautiful.The Staff was great! They go above and beyond! We visited the Rosewater restaurant, hibachi, strip grill, Spumante and buffet. All had great food options. Even the wood grilled pizzas were great by the pool. Only downside was the club After dark. If you weren't drinking wine or beer then their mixed drinks were horrible. Also they closed at 1am, so that's a little early for my preference on vacation. Beach wasn't turquoise clear but it was a good view for those that don't go in the beach waters anyways. Great first experience for all inclusive in Cancun.
monica
2024 年 12 月入住 5 晚
10/10 超赞
SOFIA MIREYA
2024年12月4日
满意:清洁度、员工和服务、住宿条件和设施
Mi estancia en el hotel, fue placentera y el servicio fue excelente
SOFIA MIREYA
2024 年 11 月入住 4 晚
10/10 超赞
Brandon
与配偶出行
2024年12月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Visited for my birthday and anniversary and it was top tier service! they upgraded our room apon arrival, the property is gorgeous!! food is actually good and have access to top shelf alcohol. there is always events and activities going on. all staff is friendly and very attentive, I will definitely be back next time i visit cancun!
Brandon
2024 年 11 月入住 3 晚
4/10 很差
LUCIA SUSANA
与配偶出行
2024年11月29日
满意:清洁度、员工和服务、住宿条件和设施
Nos decepcionó mucho. Las fotos de la playa para nada son como en realidad esta… escogimos este hotel para poder disfrutar de la playa, meternos a nadar en el mar y hay muchas rocas, sargazo y el color del mar para nada tiene colores como el del caribe. La alberca muy llena, no había camastros ni sillas para estar. El servicio de algunas personas extraordinario.
No nos gustó que todos los restaurantes excepto uno se comparten con Breathless y por consiguiente la calidad de bebidas es menor a la que pagamos y los platillos eran más sencillos que en secrets.
La alberca es pequeña para el tamaño del hotel y hay solo una alberca. En las fotos se aprecia más grande.
Solicitamos nos llevaran a otro secrets con buena playa a pasar el día con un day pass y nos dijeron que no.
Nos decepcionó bastante el hotel. No cumplió con nuestras expectativas. No lo recomiendo.