All in all, we had a nice time. The property is very clean. The bedrooms are roomy and have a nice balcony. But the bathroom was outdated. In room maid service was excellent.
The front reception was ok. I was expecting a more welcoming staff. When we got there, we waited in line for about 15 minutes and when it was our turn, the staff member decided to take someone else that was not in line. I told her that we had been waiting and that it was our turn. Instead of apologizing to us, she apologized to the other person. Upon leaving, the staff just checked out and didn’t even ask how our stay was. Little things that make a difference.
The excursions are pricey and not worth it. The pics and descriptions they give u are so much better than what you get. We went to Las Caletas and returned with a boat after 2 hours because it was so boring. Water had jellyfish so we couldn’t do any activities in that excursion.
Buffet was ok. A lot of repeated foods. Nothing to brag about. Breakfast was great with an omelette stand. Nice staff at the buffet.
A la carte restaurant, Don Quixote was excellent. Service and food was great. A lot different than the other restaurants.
If you’re looking for a nice beachfront, it was not that good. Water is not clear, too many boats, and a very small beach.
The pool areas were nice. An adults only pool was great! Service was a little slow although the hotel wasn’t even that busy.
All in all, I’d give the hotel a fairly good rating.