Avoid at all costs! Time share scam and disgustingly dirty rooms.
Immediately upon check-in, we were borderline harassed for our participation in a time share presentation the next morning at 8:30. After an exhausting day of travel, all we wanted was to get up to our room and get unpacked and changed but were forced to listen to a pitch for their “vacation club membership”. The presentation was positioned to us as being optional, however by 8 am the next morning the front desk had already called the room 3 times to remind us that a chauffeur was waiting to take us to the presentation we had signed up for at check in. After we had declined to participate we found we were treated very differently by the staff at the hotel.
When we entered the room, we found it to be very dirty. Floors were sticky. The room
Had a musty smell to it. We found black hairs around the sink and toe nail clippings left beside the tub!! We politely informed front desk who said they’d contact the hospitality manager to have our room cleaned again. After they cleaned, the black hairs and toe nails were missed and still in the room!
At this point, we decided this was not the right place to spend our vacation. We booked another hotel in the Centro district and checked out 4 days early. Given the circumstances, we had hoped either Expedia or the hotel would provide a partial refund, however they declined and charged us the full amount of the stay.
Needless to say, we will never be visiting again.