Beautiful property, great food, the servers and maid staff was unbelievable. They do try to sell you hard on there timeshare and don’t care as much about you when you decline but other that that it was amazing
Ryann
2025 年 2 月入住 4 晚
10/10 超赞
Gabrielle Anne
2025年02月19日
满意:清洁度、员工和服务、住宿条件和设施
Gabrielle Anne
2025 年 2 月入住 4 晚
10/10 超赞
Gustavo,SPRING
与家人出行
2025年02月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very nice property
Gustavo
2025 年 2 月入住 3 晚
10/10 超赞
Dina
2025年02月8日
满意:清洁度、员工和服务、住宿条件和设施
We had an amazing time here. The only thing to note is that the sweets are connecting so we had a loud family next to us. Otherwise amazing.
Dina
2024 年 11 月入住 3 晚
10/10 超赞
Nipuna
与配偶出行
2025年02月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful view and convenience to go to downtown area. Easy to get lounge chairs and service was excellent.
Nipuna
2025 年 1 月入住 2 晚
10/10 超赞
Kelly
与家人出行
2025年02月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This was our 5th stay at Garza Blanca Preserve Resort & Spa - All inclusive. As usual the staff was excellent, food was wonderful. We ate at all of them and didn’t have a bad meal. Our favorites this trip were Hiroshi and Dao. Absolutely excellent. Lovely room, beautiful view, pool right beside our tower, excellent service everywhere. The only think I will note is there were more children than ever before while we were there so it was hard to find a peaceful place at the beach or pools. It would be wonderful if there was a family pool as well as an adults only pool (other than Mousai which is young, party type pool), plus if you stay at Garza you cannot use the Mousai pool. We love Puerto Vallarta and the beautiful Garza Blanca. Can’t wait to visit again.
Kelly
2025 年 1 月入住 6 晚
8/10 还可以
Varand
团体旅客
2025年01月25日
满意:员工和服务,清洁度
From past experience the service was not as good, front desk not so good
Varand
2025 年 1 月入住 5 晚
10/10 超赞
James,Chicago
与配偶出行
2025年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This resort is absolutely stunning! It’s in a beautiful nature preserve and is impeccably maintained. The service was remarkably prompt (particularly given the size of the property) and the staff was always incredibly gracious and kind. What really set this resort apart, though, were the incredible restaurants on site. We opted for the all-inclusive package (something we never do) and were blown away by the quality, the presentation and the variety of food and beverage offerings at the resort. Truly a culinary adventure!
James
2025 年 1 月入住 5 晚
8/10 还可以
Joe T
与配偶出行
2025年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We were not asked if we preferred to stay closer to the main are or use the trolley to get to our building.
Using the trolley was a definite inconvenience.
Joe T
2025 年 1 月入住 5 晚
8/10 还可以
elham
2025年01月16日
满意:员工和服务,清洁度
不满意:服务设施
garza blanca is in a beautiful location. the hotel is very clean and well maintained. views from hillside buildings/pools/restaurants are stunning. beach is very clean and swimmable. steaks at bocados restaurant were excellent and service poolside and restaurants was very nice. those are the good. now with the bad - layout of hotel is WEIRD. you have to spend 20 mins at least taking trolley up and down the hill because most amenities are on the hillside. there are multiple buildings in the hill and gyms are on the hill. you don't realize how annoying it is until you are there and have to keep waiting for a trolley. next up - there are very limited entertainment options, music is quiet at the pools and not much going on for kids. kids club is small, sad, outdated. my daughter saw it and never wanted to go back. pools dont have any water amenities for kids. overall hotels not geared for families but probably better for couples or adult friend groups. with that being said, pools have beautiful views and are infinity pools and extremely clean which we appreciated. food/drinks are fine quality, not the best but ok for all inclusive. the thing that bothered us the most was that multiple restaurants and menu items are not included in the all inclusive plan. please do not call it all inclusive if you're not going to honor all inclusive because that was very off putting. further, there are no buffet options for lunch and dinner which is annoying for families. also food options limited
elham
2025 年 1 月入住 4 晚
2/10 糟糕
Mehrnaz
与配偶出行
2025年01月15日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was not kept well! The staff was terrible and wasn’t helpful, half of them barely spoke or understood English so there was always a communication issue. They were not accommodating or friendly. The food was terrible and limited, they charge you for all inclusive but they close down all the restaurants during the day except the bar by the pool so that you won’t consume food, this is how they make their money. Their ultimate goal is to sell you time share and not give you the service you have paid for. Staff provides incorrect and different information, some of them dont even want to help you. Don’t stay here spend your money at a better place. I even asked to talk to a manager and they said the manager is not there which I’m sure was a lie. Terrible place and experience here
Mehrnaz
2025 年 1 月入住 4 晚
10/10 超赞
Dalton
与家人出行, 团体旅客
2025年01月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great food, great rooms, and great views
Dalton
2025 年 1 月入住 5 晚
8/10 还可以
Javier
与配偶出行
2025年01月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nos gustó la atención del personal, la comida excelente, habitación muy bien. Solo falló la wifi
Javier
2025 年 1 月入住 3 晚
10/10 超赞
jose
2025年01月9日
满意:清洁度、员工和服务、住宿条件和设施
jose
2024 年 10 月入住 7 晚
6/10 一般
LOUISE
与家人出行
2025年01月8日
No adults only pool
No entertainment in the evening
After paying for all inclusive , pain having to keep signing for food and drink on overpriced menu , so expected to tip 2x more than on a normal priced menu
No USB ports on either side of bed , just one on a lamp
Not enough loungers around the pools for size of the hotel so if you come after 11am out of luck !
Restaurants don’t have any ambiance , especially the Italian Noi , feels like you’re in and airport lounge , as it’s all open from the lobby . Very difficult to find restaurants in the 2 mousai buildings .
Should have some kind of sports bar
Our 3 bedroom panoramic suite was worn in parts and somewhat dated.
LOUISE
2025 年 1 月入住 4 晚
2/10 糟糕
Maria O
2025年01月8日
不满意:员工和服务
Maria O
2024 年 12 月入住 2 晚
10/10 超赞
Hrachya
2025年01月3日
Hrachya
2024 年 8 月入住 7 晚
10/10 超赞
Mark
2024年12月30日
Mark
2024 年 12 月入住 5 晚
10/10 超赞
Cristina,Beaufort
2024年12月26日
Cristina
2024 年 12 月入住 5 晚
10/10 超赞
Claudia Anel
2024年12月25日
满意:清洁度、员工和服务、住宿条件和设施
The property was amazing and the all inclusive option was wonderful.
Claudia Anel
2024 年 12 月入住 5 晚
6/10 一般
Arthur
与家人出行
2024年12月11日
满意:员工和服务
The property felt safe, but the shops available weren’t very impressive. Its distance from town made it a place where you’d mostly want to stay at the hotel. While the food was delicious, there could have been more options given how far town was. For the price, the cleanliness was disappointing. However, the staff were very nice and friendly.
Arthur
2024 年 12 月入住 3 晚
10/10 超赞
Esther
与家人及幼儿出行
2024年12月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The panoramic suite is AMAAAAZING!!
Bonnie at the concierge is extremely lovely and helpful. The property is beautiful! Being so close to Los Arcos is incredible with November to January being the best months.
Two warnings:
1. The beach is small is very very rocky. Bring water shoes with a hard bottom.
2. The hotel says tipping is included but every bill they expect further tipping AND when you check your final bill they don’t match. Be careful!
Esther
2024 年 11 月入住 8 晚
8/10 还可以
fatim
与家人出行, 团体旅客
2024年11月29日
满意:清洁度、员工和服务、住宿条件和设施
Great resort but definitely short staffed. Check in was a nightmare with rooms canceled due to a computer issue. We were part of a wedding party of 150 guests so this was a huge deal for many of us. Room service world quote 30 minutes for delivery and on one occasion took an hour and a half! I’d prefer a true time so I can decide if I want to order or not. The staff tried their best but were handicapped due to hotels lack of staffing.
fatim
2024 年 11 月入住 4 晚
2/10 糟糕
Kathleen Elizabeth
与家人出行
2024年11月27日
满意:住宿条件和设施,清洁度
不满意:员工和服务
On our arrival we were told we owed $930 because two of our children were registered as such thru Expedia but by their standards are adults. The hotel blamed Expedia, Expedia blamed the hotel. Both sides agreed we had appropriately disclosed our children's ages and we were not at fault but nobody was willing to fix the situation. they did agree to a smaller fee of $525 but it was obvious extortion, as we had already arrived on site and could not exactly find a new hotel during such a busy time. We also found it very difficult to find our room-signage and room numbering are incredibly confusing, and we were not offered assistance to our room nor was staff anywhere to be found when we reached our building. We will absolutely never stay here again and would not recommend that anyone with teens stay here either.
Kathleen Elizabeth
2024 年 11 月入住 3 晚
10/10 超赞
Jason
与配偶出行
2024年11月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stayed in late September 2024, the resort was quiet, relaxing, and beautiful. The food was amazing at every restauran,t best food at an all inclusive style resort we have been to. The staff was super friendly and great all around. Would come back again for sure.