The staff were very professional and welcoming. The food was great and the rooms were nice and clean.
a
2025 年 5 月入住 2 晚
10/10
Would stay again, only thing is the buffet Is ok but the restaurants were not great at all, very poorly made food not worth making reservations for.
Oscar Garcia
2025 年 5 月入住 6 晚
6/10
Door hinges disgustingly rusty. Very outdated bathroom. View was beautiful. "VIP" check in takes you to a lower level creepy hallway. We got gold bracelets which means you're "VIP" very quickly learned there was little to no difference between the other wristband colors. At the time of our stay they were also doing construction with very loud power tools at peak hours. The good thing was there was plenty of loungers on the beach. Restaurants that you have to reserve all tasted the same. I would recommend sticking to the buffet.
Leslie
2025 年 4 月入住 5 晚
8/10
The property is well kept and has a lot of different things to do.
ALLA Vasilyevna
2025 年 5 月入住 5 晚
10/10
Personal muy amable y muy buenas instalaciones , la habitacion muy amplea y con muy buena vista al mar
Francisco
2025 年 5 月入住 1 晚
8/10
JOSHUA DAVID
2025 年 5 月入住 10 晚
4/10
My room was smelling so bad, also the sheets were so dirty the handle of the sink broken, overall room was so bad
Jose Manuel
2025 年 5 月入住 2 晚
6/10
Property is beautiful but staff should friendly and attentive with the guest. Some won’t greet if you don’t speak first and they are not asking if we needed anything else.
Cendy
2025 年 5 月入住 2 晚
6/10
Check in was 3! Didn’t get my room til 530 or so!
Asked for late check out they said yes then the day of said no! Which is ridiculous! Then I had housekeeping come 5x early morning while sleeping. Then one of them entered my room while I was naked about to shower!
Only 2 restaurants were open out of all of them.
Only 2 bars were open out of all!
Had I known the aforementioned id have booked elsewhere.
The property is beautiful
The woman who helped me in the Altitude lounge was amazing
Love the pools especially the infinity pool on the beach!
Rooms are really nice! Great view!
Damon
2025 年 5 月入住 1 晚
6/10
Pros: good for families. I appreciated the coffee shop with expresso. The food & staff at The Grill were great!
Cons: It advertised 4 restaurants, but there was only the Grill and Buffet. The buffet food was not good, neither was the dried out lunch (burgers, fries, & fish tacos). The room smelled musty and a fire alarm woke us a few times. Only 2 pools (kids and adult). The adult pool was very nice, but our 13yr and 16yr old couldn't go in so they were stuck with the little kids.
Also, lots of Mexicans, which brought a different vibe.
Kim
2025 年 5 月入住 7 晚
10/10
Went for 4 days with the family an I highly recommend it food was good and i had such a good time i will definitely go back ..hopefully soon
Israel
2025 年 5 月入住 4 晚
10/10
very lovely place i loved the pool and the food was amazing
Sofia Aydee Puga
2025 年 4 月入住 4 晚
8/10
No me gusto que los restaurantes todavía no funcionan al 100, y si me gusto que el restaurante de reservación la comida esta excelente
Jose Luis
2025 年 5 月入住 3 晚
6/10
Swimming pools were great. I did not like that there was only two restaurants available and we would not have selected this property if we had known.
Laurie
2025 年 5 月入住 5 晚
6/10
All staff were friendly not the bartenders in the family pool and adult pool and sky bar. The swim out pool was beautiful clear water couldn’t really get in the water was cold! Buffet food was average everyday the same items mostly.
Angelica
2025 年 5 月入住 3 晚
8/10
N/A
Khachatur
2025 年 4 月入住 4 晚
10/10
Updated location. Great place. Near the exit to the supermarkets in bucerias. The place itself is so relaxing. There were families, but they were great about having the families in their designated pool. The views were amazing and the service great. Quick check in and the room was wow. The view from the room, you could see the whole building plus the ocean. Only stayed here for one night. The grill restaurant staff was amazing, they accommodated us and the food there was exceptional. The buffet food was ok, lots of options for everyone so that’s a plus. They always had lots of veggies and fruit out to suit everyone’s needs.
Ailyn
2025 年 5 月入住 1 晚
10/10
Good food too
Mike
2025 年 5 月入住 3 晚
2/10
Misleading information. They shut down 3 of the 5 restaurants with no prior notice. They ad and sell you amenities that are not being offered. Check out is at 12pm and my flight did not leave until 9pm. The expected me to pay for late check out just to be able to stick around the pool area and beach area until it had to leave for the airport.
Fernando Juan
2025 年 5 月入住 4 晚
8/10
Travelled with my husband and 9 year old son. Property is good for kids as it has 2 big pools and nice adults only pool which we unfortunately (but understandably)could not use. The buffet was good with lots of options for kids . We actually preferred the options at the buffet and therefore only tried 2 of the other restaurants. The staff was friendly and helpful, always felt safe. The rooms were a bit dated but fine for the amount of time spent in there . Not much for shows in the evening, some DJ music and name the tune . Overall I would say it’s 8/10 and would come back although so many other resorts that I would like to try! Thanks Krystal Grant for a chill week with LOTS of sun !!
vera
2025 年 5 月入住 7 晚
10/10
Ok
Jonathan Julio Estrada
2025 年 5 月入住 3 晚
10/10
Property was beautiful. Lots activities rooms were clean and modern. Service was excellent very relaxed . Restaurant was excellent you do need a reservation, service was excellent. Overall would come back .
Rahab
2025 年 5 月入住 2 晚
6/10
Esperaba más de este hotel por el costo que pagué
Wilebaldo Jonathan Cardenas
2025 年 5 月入住 4 晚
8/10
Our stay was nice and staff were very nice. The room itself was not that nice for being a junior suite. The room needed a lot of work, there was water damage on the ceiling and doors.
Michael
2025 年 4 月入住 7 晚
8/10
This was my first time to Puerto Vallarta. The resort was very nice, clean, with great service. They treat Expedia members as VIP’s! The all inclusive restaurants were extremely good! Will definitely come back!