8/10 还可以
Suzanne
与家人出行
2025 年 7 月 12 日
满意：员工和服务，清洁度
This was a nice resort, but had a few drawbacks. The rooms were a little worn, the shower had a shower head that did not work and the door leaked into the bathroom so that the floor was wet the entire time. A light was flickering constantly in the bathroom and at night after showering there was a horrible smell of sewage, which I was able to block by putting all our towels over the grate. I had to ask 3 x before getting hand soap for the bathroom. They only gave us 3 towels even thought there were 4 of us. (Little things, but annoying to deal with on vacation) Beds were comfortable and the fridge was stocked with ample water and other beverages. Staff was very friendly.
Upon checking in there was a hard sales pitch to join the Hyatt club, and we were told that since we booked through Expedia we were not “preferred status” and we should have booked through Hyatt bc we would have automatically been preferred. Preferred has access to extra pools and amenities, and can also book reservations at the hibachi restaurant. We were told to book reservations there by the front desk but then told they don’t take reservations by the restaurant. Apparently only preferred can do that.
Food was generally good although not amazing. The taco truck was amazing and the best food of the week.
Overall we had a nice trip but it wasn’t the best all inclusive we’ve been to
Suzanne
2025 年 7 月入住 4 晚
