Q: 大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式 允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

Q: 大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式 的停车费是多少？

该住宿免费提供自助停车。

大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式有游泳池吗？

是的，此住宿设有2 个室外游泳池和儿童游泳池。

大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式允许宠物入住吗？

不可以，该住宿仅允许辅助型动物入内。

大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式的停车费是多少？

该住宿免费提供自助停车。

何时可在大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式办理入住？

开始办理入住：15:00；停止办理入住：不限时间。

大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式提供全包式服务吗？

是的，这是全包式住宿。活动包括：浮潜、网球、排球等等。

大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式的地址在哪里？

这家乌韦罗奥拓住宿依傍着海滩，距离Sirenis Aquagames Water Park (水上乐园)仅几步之遥，距离澳门海滩 11.8 公里。而且，Arena Gorda Beach (阿里纳戈尔达海滩)和卡纳湾高尔夫俱乐部距离酒店不到 25 公里。

4/10 很差

PUIYEE

2023 年 9 月 3 日

2023 年 8 月入住 4 晚

10/10 超赞

Fa Min

团体旅客

2022 年 9 月 16 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

This Resort had really nice service, and was very clean

2022 年 9 月入住 5 晚

10/10 超赞

Alfonsina

与家人出行

2025 年 6 月 26 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Good quality. Great service.

2025 年 6 月入住 3 晚

8/10 还可以

Jennifer

2025 年 6 月 26 日

满意：清洁度、员工和服务、住宿条件和设施

Nice hotel

2025 年 6 月入住 5 晚

10/10 超赞

Jenniffer

与家人出行

2025 年 6 月 26 日

满意：清洁度

Very friendly staff

2025 年 6 月入住 4 晚

2/10 糟糕

Jada

2025 年 6 月 26 日

不满意：清洁度、员工和服务、服务设施、住宿条件和设施

This resort was a major letdown from the start. Our shower flooded every time we used it, and despite multiple requests, we never received any washcloths during our entire stay. The air conditioning in our room didn’t work, and after calling the front desk three times in two hours with no response, I had to physically walk down just to get someone to take it seriously. The food was underwhelming and, frankly, unsanitary. Much of it was left uncovered, attracting flies and birds. We also saw staff carrying what were supposed to be clean cups in trash bags at the pool bar — which was extremely concerning. We attempted to make a dinner reservation and were told we couldn’t book same-day — something that was never mentioned ahead of time. So unless you plan days in advance, expect to be stuck with the buffet most nights. Although the resort is advertised as bilingual, many staff members did not speak English. And even when they did, several seemed visibly frustrated that we didn’t speak Spanish — making us feel like an inconvenience for simply needing basic communication. When the front desk called on checkout day and asked for feedback, I calmly shared all of our concerns — only to be met with a flat “okay.” No apology, no acknowledgment, and definitely no effort to make anything right. Between the poor service, sanitation issues, language barriers, and lack of hospitality, Grand Sirenis Punta Cana is absolutely not worth the money. I would not recommend this resort!!!

2025 年 6 月入住 4 晚

6/10 一般

Agustín

与家人出行

2025 年 6 月 26 日

满意：住宿条件和设施，清洁度

Me dirijo a ustedes en relación con mi reciente estancia en el Hotel Sirenis del 20 al 25 de junio de 2025. Quiero expresar mi satisfacción general con las instalaciones y servicios del hotel. En realidad, todo estuvo muy bien y disfruté de mi tiempo en el mismo. Sin embargo, me gustaría ofrecer una sugerencia constructiva en un área específica. Considero que el área de enfermería es el único aspecto que podría beneficiarse de mejoras. por ejemplo: "Noté que el personal no pudo atrender mi emrgencia con la caida en el area de lobby. Reitero que mi experiencia general fue muy positiva y valoro el excelente trabajo que realizan en todas las demás áreas. Confío en que esta observación sea tomada en cuenta para futuras mejoras. Agradezco de antemano su atención a este asunto.

2025 年 6 月入住 4 晚

4/10 很差

Evette

与家人及幼儿出行

2025 年 6 月 25 日

不满意：清洁度

We just returned from a 7 day stay with friends. My initial decision for choosing this establishment was because of the Ammenities offered for the kids. I felt alot of disappointment in the upkeep of specifically the water park. The staff on the property we encountered were nice and others appeared annoyed when you actually needed their assistance. Their telephone service from your room is non-existent when we had issues with the room we were unable to get help right away. The check-in process is chaotic and not managed well at all. Although the resort prides itself in stating All inclusive they have different options depending on if you are an expedia customer or whom they consider to be VIPs. They offer you the option to become a VIP after hearing their sales pitch but you practically have to consider taking out a 2nd mortgage to become one and if you choose not too well then your not as important any longer. The food options and menus, restaurants were really good. The staff we encountered in the restaurants were great and hard working. However, they do have a big fly problem. While the food is laid out buffet style, their were lots of flies that constantly were hovering over and on the food. When outside buffets like the beach area were laid out their were birds that would fly in and no employees did anything about keeping them out. All in all I come away feeling disappointed with the experience and dont recommend the resort unless measures are taken to improve.

2025 年 6 月入住 7 晚

4/10 很差

Jose

与家人及幼儿出行, 团体旅客

2025 年 6 月 25 日

不满意：清洁度、服务设施、住宿条件和设施

We do not recommend staying here. Our family just returned from a 7-Night stay, all inclusive vacation @ Grand Sirenis-PC. Pros: Food buffets & restaurants were good. Alcohol options, not bad, but premium bar is not an option for Expedia customers. Example: Tito’s is considered premium & Skyy Vodka is generic. Cons: Room AC was bad for entire stay, made our trip miserable. We are from FL & used to hot temperatures but the humidity in the DR is on another level. Flies are a big issue. Flies will join you for every meal, indoor & outside. The resort has no measures in place to limit this issue. Some staff are friendly & others not so much. Plain & simple, male employees tend to be the nicest. All women in our group agreed to this assessment. We tipped all employees that provided good services. Room wasn’t cleaned until day 4. They will not clean unless you ask. They ignore you until you press the issue. It’s easier to call Google than the operator. The operators will ignore your calls, when they do answer, it’s with an attitude. Pools are unkept, water looks hazy, broken/loose tiles everywhere, smells like pee & not cleaned regularly, can’t smell the chlorine. Pool towels are not washed, only dried after each customer use. They reuse disposable plastic cups for poolside beer & mixed alcohol, gross. Our friend’s mattress had fresh urine on it, entire mattress had to be replaced on the first night. We made the best of our vacation considering all the issues.

2025 年 6 月入住 7 晚

8/10 还可以

ARIANNA

与家人出行

2025 年 6 月 25 日

满意：清洁度、服务设施、住宿条件和设施

Hotel familiar, muchas opciones de comida y bebidas en todos los lugares

2025 年 6 月入住 4 晚

10/10 超赞

Karyn

与家人出行

2025 年 6 月 25 日

满意：清洁度、服务设施、住宿条件和设施

Beautiful, family friendly resort. Staff was very friendly.

2025 年 6 月入住 5 晚

10/10 超赞

Xiomara Vazquez

与家人出行

2025 年 6 月 24 日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Los empleados muy amables en especial Chocolate animación Leonardo y Leandro en el bar yola Ana en el buffet y en el lobby bar Pedro

2025 年 6 月入住 3 晚

10/10 超赞

Luis R.

与家人出行

2025 年 6 月 24 日

满意：清洁度、员工和服务、服务设施

We enjoy out stay and we felt as we were at home. The staff is very nice, happy and respectful. Animation team is very good and the hskp service was exceptional. The food and beverage delicious and unique.

2025 年 6 月入住 7 晚

6/10 一般

JACQUELINE

与家人出行

2025 年 6 月 24 日

不满意：住宿条件和设施

Rooms are beautiful and comfortable. No transportation to move around. Pool smelling horrible and not control at pool bar, waiter Leonardo was drinking when serving. The pool restaurant that was open until 3 for lunch at 2 pm had lack of food every day. First day in my room I found dirty used lady panties under my pillow. We changed room and I left a bottle of conditioner in the shower, next day I reported and was never found. Buffet was ok and staff there was nice. The specialty restaurants start not well trained. The pools are not condition for all people either to shallow or too deep with no features for elder or medical conditions, only way was to be at the bar with all drunk people including barman. The paella on the beach was programes for 12, we arrived at 12:17 pm and there was nothing left. Shows were ok. In total I will give this hotel a 3 start

2025 年 6 月入住 6 晚

6/10 一般

David

与家人及幼儿出行

2025 年 6 月 24 日

不满意：员工和服务，清洁度

My wife and I have been to the Dominican 6 times now and this is by far the worst resort. I am rating this as a bad for a few different reasons. First off this was the worst Expedia experience. Which is rare. The staff at check-in was inexperienced, had no communication skills and was rude. He not only had no idea what was going on he gave no direction. I had to guess where and what to do. We asked where to book the restaurant reservations he told me to go to the front desk. (Wrong I had to go towards the pool area to Concierge). Now Concierge is friggin ridiculous!! This guy was like a car salesman!! He haunted us. After booking the restaurants he had to make sure we met with Pepe! Another salesman for excursions. This after we said we don't want to do any this year visiting, but didn't respect our decision. After that he asked us to go to a beach breakfast. We said sure. However that day my daughter was sick and we missed the breakfast, Which didn't sit well with Him (Edwardo). Every time we saw him he asked us why we didn't go. I tried to explain but he still DID NOT LISTEN!! We went to the front desk to complain, that was not going anywhere. Come to find out it was all about trying to get us to join the The Ultimate Leisure Club ( Time share basically) Lastly the amount of flies in and on the food was disgusting. Along with birds eating off the Beach BBQ Buffet and no employee was doing anything about it. Literally. The inside buffet was just as bad. STAY AWAY

2025 年 6 月入住 5 晚

10/10 超赞

Julissa

与家人及幼儿出行, 与家人出行

2025 年 6 月 24 日

满意：清洁度、服务设施、住宿条件和设施

My stay here at serenis resort was excellent it was above and beyond my expectations. The staff was very friendly, and the animation team was the best.

2025 年 6 月入住 7 晚

10/10 超赞

Zuleyka

与家人出行

2025 年 6 月 24 日

满意：服务设施

The service was excellent

2025 年 6 月入住 3 晚

8/10 还可以

Catherine De Los，somerset

与家人及幼儿出行, 与家人出行

2025 年 6 月 24 日

满意：清洁度、服务设施、住宿条件和设施

Really great for family. The pools were nice, very deep in some places. The staff were very attentive and were always there when you needed something. The place was very clean. Unfortunately couldn't enjoy the beach because it's very much seaweed season.

2025 年 6 月入住 5 晚

2/10 糟糕

Akram

与家人及幼儿出行

2025 年 6 月 24 日

不满意：清洁度

The staff didnt provide a great trip. i had multiple issues with the room. i complained on the first day and the manager promise me and my family they would change our room. for three days i was going back and forth to the office and no results..i spent alot of money on this trip, and was not satisfied. ants on the bed, bathroom smelled like mold ,tv not working, when i ask for change for $100 pill the front desk didnt have the money to change it, so my kids were not allow to play games, i wish they can send us back on a free trip to erase the bad memories with better ones.

2025 年 6 月入住 6 晚

10/10 超赞

Inocencio

2025 年 6 月 23 日

满意：清洁度、服务设施、住宿条件和设施

Todo estuvo perfecto,maravilloso.

2025 年 6 月入住 7 晚

6/10 一般

Yesenia Estremera

与家人及幼儿出行

2025 年 6 月 23 日

不满意：服务设施

Deben mejorar el olor en las habitaciones. El desayuno debe tener todos los servicios disponibles desde la hora de su apertura.

2025 年 6 月入住 6 晚

10/10 超赞

Angel Antonio Valentín

与家人出行

2025 年 6 月 23 日

满意：清洁度、服务设施、住宿条件和设施

Excelente!!

2025 年 6 月入住 7 晚

6/10 一般

Alida

与家人出行

2025 年 6 月 23 日

满意：清洁度、服务设施、住宿条件和设施

Todo muy bien excepto la comida y la piscina. Debe haber más supervisión de empleados en cuanto a la organización del buffet . Habían moscas parándose en la comida pese a ser un buffet cerrado. Adicional muchos niños sin supervisión entrando los dedos en las comidas en el área del buffet. La comida le doy 5 de 10. Casi todo el tiempo el mismo menú. Los jugos no son jugos naturales sabían mucho a syrop, la piña colada 0/0 La máquina del mangú se dañó los cocineros dieron la milla extra para complacer los que les encanta el mangú. En esa parte se portaron super tratando de complacer. Los meseros tienen 10/10 muy atentos. En cuanto a la piscina el área más bajita olía fuerte a orin. Se concentran muchas personas en esa area tomando y se puede entender porque es la única barra y la parte mas bajita de la piscina, pero el olor a orin en esa area era insoportable específicamente en la barra Bayola, a los alrededores afuera de esa area olía a podrido. La señal del wifi 10/10. El servicio a la habitación excelente

2025 年 6 月入住 7 晚

8/10 还可以

Iryna

2025 年 6 月 22 日

满意：清洁度、员工和服务、住宿条件和设施

Aqua games were good

2025 年 6 月入住 7 晚

6/10 一般

RUFINO DEL

与家人出行

2025 年 6 月 22 日

不满意：住宿条件和设施，服务设施

Me gustó las actividades de recreación y sus miembros y no me gustó el servicio en los restaurantes

2025 年 6 月入住 5 晚

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大赛伦尼斯蓬塔卡纳度假村及水族馆 - 全包式

Grand Sirenis Punta Cana Resort & Aquagames - All Inclusive

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