This is the second time we go to this resort and it did not disappoint us the most of the time,
The place is beautiful,clean the room was awesome, the food amazing but the most important of all is the staff,
Your staff is amazing, always making sure that we were taken care of, and your security staff just awesome.
I only have an observation, the very first night I had a call regarding an welcome breakfast the next day which apparently is for the guests leaving in the USA, I was offered this and some Spa treatment or $100 dollars towards the Rock shop, I could not go on the next day so that I was advised to go the day after which I was there with my family as we got up earlier to be there on time for 8:00 am, well we airhead there for 15 minutes because poner the staff finding out I leave in DR they completely lost their interest on us, it was that representative which I forgot his name, really don’t care about this offer however i’m on vacation I I understand they work on sale and commission however they should not cherry pick on people, to start with I told them I leave in DR however I work abroad and that’s why I have an US address.
Apart from that me and my family are very happy with our experience in the resort and definitely will come back.