Before our trip even started, my efforts to reach someone about hotel transfers were ignored for days. I had to send FIVE different messages to the hotel and our "customer support specialist" before getting a response.
Upon arrival, we waited for over thirty minutes in line to check in. We were given the name and WhatsApp number of a "personal concierge," and directed to ask him for reservations because "the app doesn't work." We immediately texted him for reservations, to which he replied that he wasn't allowed to make them day-of. We shrugged, went to the buffet (which was awful, but we figured we'd recover the rest of the trip), and made a reservation for the next night. On day 2, we still hadn't received any confirmation (because concierge's can only make confirmations day-of, but not reservations, apparently) by noon for dinner, so I reached out again. I received an autoreply that it was our concierge's day off. No reservations for night 2. On day 3, we went to the front desk. No resolution, no reservation for day 3. The food, when we finally did access it, was processed, bland, soggy, and you needed to wait in long, hot lines to get it. Gross.
The rooms are so poorly designed that the humidity makes everything wet--books, electronics, the floor, the SHEETS--constantly.
Beach was completely inaccessible from seaweed. The pool is 3ft deep and therefore tepid like bathwater.
Best part is that people follow you around and hound you about time shares. Just stay away.
