Disappointing Stay at a Supposed 5-Star Resort
We stayed at Princess Bavaro Resort in Punta Cana as a family of three, and unfortunately, our experience was far from what we expected from a 5-star property.
First and foremost, the internet situation across the property was incredibly frustrating. Outside of the lobby areas, Wi-Fi was practically nonexistent. This made it extremely difficult to stay connected or even make simple reservations at the on-site restaurants—which require online booking. It’s unacceptable that such a basic amenity is so unreliable at a resort of this caliber.
The only 24-hour option for food, the sports bar, was a major letdown as well. The food choices were extremely limited and not what you’d expect when everything else was closed. This left us with very few options during off hours, especially for a place that markets itself as all-inclusive luxury.
On a positive note, the room was spacious and clean, which we appreciated. However, despite that, the overall experience did not feel like it was worth the money we spent. The lack of service quality and amenities falling short of expectations made our stay a disappointing one.
We truly expected better and wouldn’t return based on this experience.